Hôtels proches de JICA Cambodia Office, Phnom Penh

Natalie BAUMANIS, Guest Experience & Brand Quality Manager is a great help during my stay. All of the employees are very friendly and kind. It opened only two months ago, so it's brand new. The food in restaurant is awesome and the price is very reasonable. It is located in the center of the city. It is very convenient for us to visit downtown and all the tourist attractions. It had very modernized room. Air conditioning is so powerful, the beds are so comfortable. There are so many outlets that I can charge my cell phone and all other electric devices. Amenities are in good quality. I highly recommend Novotel bkk. I definitely want to visit here next time. Thank you all Novotel!

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

Le personnel de service est sympathique, l'environnement et l'hygiène de l'hôtel sont très propres, et l'environnement géographique est très pratique pour manger et faire du shopping. La décoration et les équipements de l'hôtel permettent aux clients de se sentir comme chez eux ! super!

Fabulous hotel only opened 6 weeks ago. Great location, lovely decor, relaxing rooftop pool with great views. Lovely breakfast in a beautiful restaurant on the 13th floor. Kim, Sam and all the team are so welcoming, helpful, efficient & professional from the moment we arrived until we left. Nothing was too much trouble & always done with a big smile. They eagerly shared their knowledge of the city, things to see & do & arranged a great English speaking Tuk Tuk driver for our killing fields & S21 tour. Would definitely recommend a stay at this hotel if you’re looking for a hotel in Phnom Penh. Thankyou all for your service and hospitality.

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

L'image globale de l'hôtel est très bonne. Situé près du marché, facile d'appeler une voiture, intérieur propre, bon personnel de service, attentif aux clients. L'inconvénient est que le rideau en verre de la salle de bain est très transparent. Tout le monde ne vient pas séjourner avec son partenaire ou sa famille. Prendre une douche me rend un peu gêné. La moquette sent la cigarette même si vous choisissez une chambre non-fumeur, mais dans l'ensemble c'est bien. Il y a un service de transfert aéroport gratuit une fois. Aidez-nous à économiser sur les frais de déplacement. Il y a des nouilles gratuites tard dans la nuit. Le petit déjeuner était délicieux. Pas une variété mais ok Il n'y a pas d'eau gratuite disponible. Il présente plus d'avantages à bien des égards. Je recommande de rester ici si vous venez à Phnom Penh. Voyage pratique et sûr

L'hôtel est nouveau dans le centre-ville avec ascenseurs. Il est propre et le service est étonnant. J'ai mis à jour la chambre en tant que membre et la chambre est spacieuse.

L'environnement de l'hôtel est correct, très proche de l'aéroport, mais le service est très médiocre. Ils ne l'ont pas trouvé sur Ctrip. Ils ont frappé à la porte trois fois de suite et m'ont demandé de payer à nouveau la chambre. Quoi qu'il en soit, la première fois que je suis venu, la deuxième fois, j'ai demandé à plusieurs reprises à l'hôtel de confirmer auprès de Ctrip, et la troisième fois. Finalement, je me suis plaint auprès de Ctrip et le problème a été résolu en trois minutes. Le service de Ctrip est toujours très bon.

We wanted somewhere to stay the night before our flight and this was located close to the airport. The room was a good price and clean. The beds were soft and toothpaste, conditioner etc was provided. Check-in and check-out were swift (check out time is a generous midday) and there are several pools you can use. My son enjoyed the pool table and table tennis. The place is well-staffed and and very clean throughout. It looks like its photos on Trip. We didn’t find the wider local area particularly inviting, and we spent a while looking for a restaurant that wasn’t where Trip Advisor said it would be. In the end, we ate at the hotel restaurant (chicken fried rice and spaghetti bol) and they were both fine.

C'est super. Environnement: très bien Service : excellent