Copper and Lumber Store Hotel

We booked our stay at the hotel online. Called to confirm the reservation and request airport transfers be arranged, mentioned it was going to be our honeymoon in conversation. The staff here is fabulous, showed us to our room where we were met with complimentary bubbly to celebrate! The front desk staff coordinated several trips and meal reservations for us and were just so good to us! The view from our room was amazing, and I will miss waking up to it. We have been genuinely spoiled by our stay here.

Treat yourself to the pleasure of stopping at Copper and Lumber Store Hotel's bar for a cold local beer. The bar staff are genuinely kind and will treat you like a friend. Whether you stay on Nelson's Dockyard or elsewhere on the island, come enjoy an afternoon break at Copper and Lumber Store Hotel's bar.

As a family of four we have all had the most wonderful stay at the Copper and Lumber Store. The staff were so helpful from the beginning, carrying our cases up to our room - a suite which was incredibly spacious over two floors. The staff were attentive the whole holiday- from remembering our preferences for breakfast to offering us a late room check out free of charge. It was my daughter’s birthday whilst staying at the hotel and they were so kind, playing some music and singing to her over breakfast, whilst also making a special cake. In the evening, the receptionist also sang beautiful birthday wishes to her. All so unexpected and just pure acts of kindness. The hotel is in a perfect and tranquil location. We couldn’t have asked for anymore.

Had lunch in the pub-style restaurant. Service staff friendly, food mediocre to poor. Very pricey. The big take-away for me came when paying the bill, which clearly included a Service Charge. I was asked if I wanted to include a tip and when I stated that the bill included Service Charge, the employee (perhaps Manager, not sure) just said "Oh". It felt like they were keeping the prices normal on the menu, just to add 10% extra and then wanting tips on top of that. For this reason alone, I wouldn't go back.

This is a story of missed potential. Located in charming English Harbor, this hotel is in a historic building with a willing and helpful staff. Sadly, it lacks a decent lobby for lounging, has no pool, no food or beverage service on a Saturday after 5 pm, only an acceptable breakfast offering and rooms that are two stories with the bed on level two and the bathroom on level one, connected by a steep stairwell. The room I had offered a sofa but no lamps to enable reading; lighting in the room was harsh neon so that all the charm of the space disappeared. Better to stay next door at The Admirals Inn which offered a welcoming lounge, bar and decent restaurant with access to a pool. Copper could be an amazing place if someone would take the time to decorate the common spaces and provide decent beds (mine was a thick foam mattress which wasn't all that comfortable).

First and foremost the best thing about this hotel are the staff. Gillian and Tony to name a few but honestly everyone greets you with such a warm friendly smile it’s great Rooms are fine restaurants perfect and the location is what makes it the perfect short stay location.

The room was not advertised as being on two floors. The room did not have a microwave, a chair upstairs, or robes as shown in the pictures. There was nowhere to sit upstairs other than on the bed. The bathroom was located on the main level vs bedroom level. The AC was not sufficient for the room. It was very hot downstairs and too cold upstairs. The toilet ran with a loud noise the whole time we were there. We brought it up everyday but the repair was never addressed. Bottom line is that the advertising did not match the reality, which is very disappointing.

Restaurant review. We were greeted by Tony the bartender. Amazing customer service. Took great care of us. Our drinks, he made sure we were satisfied. Also great conversation. A**osphere was amazing beside the boats and water nice and breezy.

I had booked this hotel way back in September for a stay over the New Year. We were spending 3 weeks on the Island, staying in lots of different places and this was one we were particularly looking forward to. I booked a Contemporary Studio, as this was the only one they had left at that time. In the pictures it looked lovely. We were taken up to the room at 3pm, and as soon as he opened the door we were faced with steep steps, alarm bells began to ring then! At the top of the steps there was a 4ft 6 bed in one corner and a 3ft bed in the other corner, a window in between so no chance of even putting the beds together. This was NOT advertised. The fridge had seen better days, the bathroom was a no go! I told them that was nothing like the photos of the room they showed...They have 2 Contemporary Studios and the pictures they show are of the other room! Of course with it being New Year the hotel was fully booked and they couldn't offer us another room. Luckily, we found an Airbnb at the very last minute which was stunning, and Copper & Lumber Store did refund us our money in full but it really wasn't the point! We were so very upset as this was the one hotel we were really really looking forward to staying in. If booking this room, make sure you get the one on the level floor, unless you want steep stairs, a stuffy room and 2 uncomfortable beds!