Traveler247538
9 octobre 2023
POOR CUSTOMER SERVICE..STAY AWAY!,, LET ME REPEAT AGAIN DO NOT STAY HERE !! We arrived at this place and were given a higher bill than what was quoted when made reservation. The gentleman told us to talk to the people in the morning. Guess what the same gentleman was working in the morning we told him we wanted this charge removed AGAIN! He said he will take care of it. Guess what he LIED! He did not take care of anything! Upon Checking out we told him again to remove the extra ten dollar charge . He called someone on the telephone and that person said you booked online so we can charge more. These people do not stand behind what they tell you is your bill and do not care and add on charges! THEY LIE ! SHAME ON THEM! They do not stand behind the contract online! They charge you extra for absolutely nothing! So we are contacting the better business bureau, the health department and our credit card company to dispute this charge and the service at this hotel. Also, they advertise a full breakfast! They LIE!!, I get up early so I can get breakfast and go down there and they have TWO pieces of white bread, no butter, no peanut butter, no oatmeal, no fruit, no yogurt, no muffins, no meats, ! , The lady said they have eggs. There is dry cereal all over the counter, counters dirty, and yes they have half a pan of eggs. Do you know why!!!! Because they are inedible!! Can I say lousy, terrible, imagine powdered eggs like we all have had but watered down with lots of salt that you cannot even eat them! It was the most awful breakfast I have ever seen. I wish I read these reviews before we stayed here! This place lacks integrity, they are not truthful in what they say or advertise. The location is nice, room was okay but like others have said there are much better places to stay in pigeon forge! Stay away!
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