Grand Hotel Tettuccio

Definitely not a 4 star hotel. Some rooms had no heat, most rooms look out onto parking lot, food at dinner- not good, breakfast ok. Some staff good, some rude. Good walking location. Old, worn- needs updating to be a four star hotel! Misleading.

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The " French "door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay. There seems to be mention of a spa but this was shut and looked like it had been for a long time. Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't complain . WRONG.