Whala!Tenerife - Formerly Marola Portosin

Very nice Hotel

Worst experience I ever had. Really dirty room. Bugs in bed and the towels smelled rotten. We even found dandruff like stuff on the towels. At the breakfast room they demonstrated being busy and in hurry to close of at 10 sharp even when 4 ppl at the table and no one but two sitting by the pool waiting for the bar to open. I guess my room was an exception since the rate here is quite outstanding. So I can’t say it’s the standard all over the hotel .

My Wife and I booked this Hotel off the strength of the other reviews on this site, so first time here and our expectations were quite high given the reviews. I understand that there has been a change in the Hotel ownership that have driven ‘changes’ with the sort of people they are trying to attract to the hotel. Wish I had know this beforehand that’s for sure. Good stuff. Is it clean - yes. Are the staff pleasant - yes, and they have to put up with a lot. Bad Stuff. I can not begin to describe how terrible this Hotel is, wasn’t sure if we had booked a Hotel or a Hostel. Large gangs of Stag Doo's one of them was 30+ strong, and to be honest for the most part they were well behaved but as with any large group they were very loud and rowdy. Smell of **** was very overpowering wherever you went, but that is the same of just about anywhere nowadays. Music into the small hours making it just about impossible to sleep, despite the guy on receptions best efforts to stop this. Euro deposit for a plastic glass at the bar - what on Earth is that about? Never had that before at any Hotel and hopefully never will again, that is just bizarre and I felt it was slightly demeaning being told that unless I handed over my 2 Euros as a deposit I would not get a glass, had the deposit back no issues, but why do that to start with? My biggest issue with all of it is Jet2 are still selling this place as a ‘family friendly’ establishment, well it just isn’t, there were families there with small children when we stayed there I felt very sorry for them, it is very much a hotel for the young. Would I return? Not a chance and speaking to other people whilst we were there it seems neither would they, and some couples had been there numerous times previously. I advise you if you have booked this and you like to sleep, relax, and have some peace and quiet - change your hotel whilst you still can. Its just awful for anyone over 25.

We have been coming here for about 14 years but unfortunately unless it goes back to the way it was this is probably our last. There were loads of groups of young people with a lot of noise and shouting through the day and night. But worse still was people spitting over the balconies, not very nice. The new owners seem to have gone more for the 18 to 30s clientel as apposed to the older clientel that it attracted before. The prices have shot up considerably especially at the bar and you have to pay a Euro deposit for your plastic cup when you get a drink. Never ever had this anywhere before! I really feel sorry for the staff who are fantastic and friendly and hope for their sake that it only gets better for them.

Firstly i and my partner was of the understanding that this particular hotel was free from stags & hens and as i have recently been informed from a jet2 agent this also covers groups of young males & females but this was as far from the truth as you could get!! From the day we arrived on the 20th of April until the day we left on the 30th of April we had no more than 2 nights of a decent period of sleep. Both myself and my partner have holidayed in many locations over the past years “I myself over 40years” and this holiday is without doubt the worst 10 days i have ever spent anywhere! There was so many young groups of boys and girls coming and going during our stay it was ridiculous, not only was these groups coming in at all hours through the night and morning up until 4:30am and later, also the stench of ***** (smoking pot) was so overwhelming at times we could not physically go onto and enjoy our balcony overlooking the pool area, we also witnessed young lads climbing over there 1st floor apar**ent balcony wall and running along a tiled roof to there friends balcony some 2/3 apar**ents further down. On another occasion we heard a very loud commotion from the pool area at around 1am shouting and screaming of young lads so i went onto the balcony to see what the noise was only to witness hotel staff running up the lower floor open corridor chasing these inconsiderate ******. On another occasion my partner was woken at 4:30am by a young lad shouting and screaming outside our apparent, she tried several times to call reception to have someone come and deal with the disturbance without success so she had to physically go down to reception passing this young obviously drunk and totally out of control young lad to get help with the situation thankfully the night receptionist escorted my partner back to the apar**ent and on this occasion dealt with the matter i on the other hand was totally unaware of this as i had taken to using ear defenders to sleep and my partner was worried i would get into a confrontation with this yob if she woke me. During the day was not much better as all these drunken *********** ****** would sleep it off around the pool continuing to drink and use disgusting language around other holiday makers with young children and older guests. During our stay at this hotel we had no less than 3 different apar**ents because of the constant behaviour of drunken and drugged up young groups of boys & girls. When we made our feeling known to the staff of the hotel we were told that the hotel had been recently taken over by new owners and all the old policies had basically been torn up and thrown in the bin and they would and even encourage anyone and any amount of groups to book a room and unfortunately there Hands were tied as to who walked through the door. We also spoke with the jet2 rep on several occasions both in person and phone and again there was not much he could do if these groups are booked through a different travel agent, we

I stayed here for a short break, really love the location, close to three restaurants with Michellen stars, rooms were cleaned every day, spotless, pool area was lovely with nice sunbeds not the with plastic, it was quiet when we went so plenty of room. Are room had a memory foam mattress (never had that in Spain before), a TV unfortunately no signal though but we are not that bothered about TV so we never mentioned it. No Aircon but a big fan, we were cool enough for the time of year. The WiFi is not worth the money unfortunately. Beach 5 min walk away. Hard rock cafe 10min walk, happy hour 5-7pm on roof terrace. All in all a lovely stay, I would definitely recommend.

Just returned from a fabulous 5 night stay at this hotel. On arrival we were met by a lovely receptionist and our room was ready straight away despite us being early. The room was extremely clean and with all that we needed. The pool area is lovely, clean and the staff all very friendly. Prices really reasonable, just wish it didn’t close at 6pm. The pool is heated which was a bonus. Perfect location, not too far to the beach, bars etc. We would definitely recommend and hope to return in the future. Thanks to all of the staff.

One week stay on the 13th April with my husband. On arrival was greeted with a surprise upgrade from a studio to a one bedroomed apar**ent. Apar**ent was spacious and clean. Really enjoyed our stay here. Great location. Good pool. Reasonable price bar. A few rowdy ones around the pool hotel but the hotel dealt with matters appropriately. The only thing I was a little disappointed in was the pool shutting at 6pm promptly when you are still enjoying the sun. Having said that we would return again and hope to do so next year.

My Family and I have just returned from 10 days in the Hotel Whala (formerly Marola Portisin) We all loved it. Rooms where comfortable and clean. The staff in this Hotel are great. Must give a special mention for the Bar staff Tommy ,Catalina and Lucy. Made the Holiday so memorable. We are looking forward to going back. Around a 10 minute walk to the beach. But little mini markets right on the doorstep. A much larger supermarket 5 mins away. Definitely recommend.