Aldea Thai is a beautiful place and conveniently located if you want to party at Coralina Daylight Club, however, the people at Mistik have very bad customer service and attention to detail. We rented 2 Master Pools and at the time of reservation they said they would upgrade one to a Penthouse Platinum. Both units were acceptable, honestly the fridge could have been cleaner but very little amenities within each. Barely had enough plates, mugs, cups and cutlery for the people staying there, there is no dishwasher, they had no trash bags and one of our toilets was broken upon check in. When I reached out about the toilet they said that it wouldn't be fixed on time and that I couldn't ask for a discount because I was upgraded. The toilet was unusable for a day or two of our two night stay and finally got fixed. We had to raise hell to get trash bags. The people at the reception don't own the condos but they are still THE MOST UNHELPFUL PEOPLE EVER. Pool has a bar and the bartender is rarely there - getting ice takes her 2 hours. Also they won't clean the condos or even give you extra towels unless you're there for 5+ nights. There's also no washer or dryer inside the condo so your towels will be dirty. Our host Saul did the best he could but it's clear he has not been given the tools to properly take care of guests. I was very disappointed with the place over all - it was an acceptable place to sleep but would not go back and would not recommend to others.
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