Évaluations de Staypineapple, Hotel Rose, Downtown Portland

Réponse de l'établissement: We are thrilled to hear that you had a delightful stay at our hotel! Providing exceptional service and creating unforgettable experiences for our guests is at the core of what we do here at Staypineapple. Thank you for taking the time to share your positive feedback; it truly means the world to us. We strive to ensure that every guest feels welcomed, comfortable, and well taken care of throughout their stay.

Réponse de l'établissement: Thank you for your kind words and honest feedback. We're delighted to hear that you found great value in your stay with us! We apologize for any surprise regarding the amenity fee. We're committed to clarity, and we're taking steps to improve how this fee is communicated, especially through third-party booking companies. Our goal is to ensure every guest feels fully informed from the moment they book to the end of their stay. Your input is incredibly valuable, and we're using it to refine our guest experience. We look forward to impressing you with even better service on your next visit!

Réponse de l'établissement: Thank you so much for your kind words and for taking the time to leave us an amazing review! we are elated to hear that you found our accommodation cleanliness to be exceptional. We will be waiting to welcome you back again and provide a great experience once again.

Réponse de l'établissement: Thank you for your feedback regarding your recent stay. We're glad to hear that you found the room clean and nice, and we hope it provided a comfortable setting for your visit.We want to extend our apologies if the charges for amenities and deposits did not meet your expectations. We aim to provide value through our services and we regret any inconvenience the costs may have caused. We appreciate your review and hope to offer you a more satisfactory experience in the future. Thank you for choosing our hotel for your stay.