Jetwing Surf

Jetwing Surf is a bespoke hotel of 18 sizeable and secluded Cabanas nestling alongside a beautiful beach with constant sound of the waves. The cabanas are beautifully appointed and capacious. A great night’s sleep is guaranteed. There is a good sized pool and excellent restaurant and the chef will adjust the food to your liking. As always, it is the charming and attentive staff who make this hotel so special. To a person they are smiley and friendly and really make your stay a special event.

The hotel had excellent ambiance. During our stay the hotel only had a maximum of 5 cabanas occupied so we had them move us to seafront ones. This was done without any hassle. The staff, although the presence of language limitations, were particularly happy and willing to help. Our personal butler, Dulanjana, turned ti be our hero during our stay. He was smart with wonderful disposition. Sadly we learnt that Jetwing did not offer it’s tour drivers free breakfast, lunch or dinner. They appeared to pay for their meals which we were told, not to be worth the price. We hope Jetwing will review this soon. All in all we had a lovely stay.

We just concluded a lovely weekend at Jetwing Surf. The staff took very good care of us. Since we were vegetarians the chef made and extra effort to have a special vegetarian menu for us. We also did an excursion to Kudumbigala which the hotel arranged for us. The cabanas are very unique and comfortable and offer beautiful views of the sea. If you wake up early you can catch a breathtaking sunrise.

This was our maiden visit from India to Sri Lanka and also to Jetwing Surf and Kottukal Beach House at Pottuvil , in connection with solemnising marriage ceremony of our elder son with a British bride. The journey through and stay in SL were superb , and the Jetwing Surf and Kottukal Beach house ,Pottuvil, were special. This marriage celebration hoisting was also, it seems, was maiden for the Jetwing Pottuvil. The rooms, Breakfast-Lunch-Dinner services, Venue preparation, Haldi ceremoney, Sangeet ceremony, Marriage ceremony, Dance and cultural functions , marriage dinners on sea beach, arranging Marriage Registration at the venue etc were all meticulously planned and executed to perfection. Our hearts were filled with with joy and happiness by seeing all the arrangement at the venue, the sea beach, the scenic beauty of the resort and the spacious rooms and the decorated swimming pool sites to suit the occasions. The food services served at the occasions were very good. The sea beaches, lawns, swimming pools etc, especially at Kottukal Beach House, were so beautiful that one has to get lost into one's romantic days. Above all , the Management and staff of the both the resorts deserve all praise for their services, behaviour, courtesy and ever willingness on their parts to be of any kind of help at any time were praiseworthy. We wish to return to this venue again on any other occasion with friends and family. Certian suggestions : 1. The road from Jetwing Surf to Kottukal Beach house , about 100 mtrs stretch length, is not metalled - it is broken . Walking is difficult on the road. Better it is repaired and maintained by both the resorts. 2. There is paucity of light on the road from Jetwing Surf to Kottukal Beach House. Both the resorts can look into this aspect and arrange proper lights. 3. Jetwing surf can maintain a e-rickshaw ( tuktuk) service within their resort and also between the two resorts so that commuting between the two places is not troblesome. Save and above , our overall experince in Jetwing and SL were tremendous and memorable.

Beautiful and relaxing hotel situated next to the beach. Relatively small with about 20 or so cabanas / huts but each is very generously sized and can easily accommodate 4 people. Staff were great and very attentive with our own ‘personal butler’. As the hotel is relatively small the menu is a la carte with a western and Srilankan option. East part of Sri Lanka is still underdeveloped compared to the south west with smaller surfer hotels along the coast. Have to be willing to be more adventurous if you want to go out of the hotel. As it is a surfer destination and the season starts in March / April a lot of the nearby smaller hotels were closed as was the local surf school.

What a wonderful stay we had. Lovely place, very kind and attentive staff. Thank you to pawan who looked after us so well. He was fantastic. Food and drinks delicious too. We will definitely be back. Thank you all.

A group of beach huts in an idyllic beach location. Fabulous pool overlooking the sandy beach and Sri Lankan ocean. The grounds are grazed by goats and cattle. Eagles, egrets, kingfishers, mynah birds are ever present. Our beach hut was almost brilliant, an outside shower was great fun, but the plumbing and door fittings etc. did not quite work properly. The surrounding area very much a shanty town and quite a challenging transit through! The food was good, but not up to the 5 star quality and taste that we have had everywhere else in Sri Lanka.

During our stay at Jetwing Surf in Pottuvil, we were captivated by its prime beachfront location and the delightful pool. The service, marked by impeccable attention, was truly exceptional, with a special mention to our friendly personal butler Lakshan. I enthusiastically recommend Jetwing Surf for its ideal location and outstanding hospitality in Pottuvil.

Visit to Jetwing surf was a true disappointment. Don’t know where to start. 1.The first bad encounter was when in the shower, the supply of water just stopped. It took around 20 minutes to get the water running. This happened twice during our 3 night stay. 2. When the water started to run, it started overflowing out of the shower due to a block in the drainage system. We requested someone from maintenance visit and check it out. And they promptly did. But the block in the shower could not be fixed. We requested another room, which was given, and we had to re-pack and move. What bothered me most was not having to move, but the room which we were in was promptly cleaned and given to another new guest. (Who probably had to put up with a clogged drainage system) 3. Then it was the food. Terrible to say the least. Let me explain. The hotel offered a half board deal. Breakfast ordered was western. There was hardly any meat included. No bacon, sausages nothing that’s included in a usual western breakfast. Add insult to injury, the baked beans were substituted by chick peas in ketchup (tasted like it). When we inquired about the meat, the hotel said bacon was not offered, given the neighborhood was predominately Islamic, and to respect the community. We accepted that and then inquired as to why the hotel did not include other meats? There was no acceptable answer, but said a hotel made chicken patti is included. We tried the chicken patties and it was terrible. This to me was a real rip off. Similar experience at dinner as well. By the third night we decided not to have dinner at the hotel. We drove to Arugambay and had some decent food. 4. The point is that the owners and the management appears to be charging relatively high rates and really cutting down on the quality of the food to max out on profits. ( nothing against making profits, but charging high for a sub standard product is not acceptable) 5. Few other things to note about Jetwing surf are: i. Not the ideal location for sea bathing or other ocean related activity ii. Really cheaply constricted hotel being presented as an great experience iii. Location not as great as Arugambay ( better food, accommodation and other activity like surfing in Arugambay) iv. Watch out for centipedes in your room and on your bed before jumping in to bed. ( had a close call) The only positives about this hotel was: the staff was excellent and Wi-Fi was good. Will not visit again. I guess you get the point.