Brix Hostel

Bloody stay here!! Cannot emphasise this enough. STAY HERE. Best hostel I've ever been it, so good it doesn't even feel like a hostel. Such a cool design everywhere. I stayed in a private room with my friends whilst interrailing when came here and I'd definitely stay again when I come back to Prague. We had the coolest private room with a Tarentino theme, which had a TV!, hairdryer, towels provided, loads of storage, wardrobes, and a shower with multiple settings!!! Also access to a fully equipped kitchen, only people on the top floor could use which was nice. Staff who work here are lovely and friendly. Very helpful. Room totally clean. Good location, commutable distance from the center (bolts so cheap, use them). Shared spaces lovely and good bar downstairs. Such a social hostel so make sure to go to the hostel bar and make friends!! Cannot recommend this place enough.

During the night between Friday 21 Oct and Saturday 22 Oct 2022, I booked a private room at Brix Hostel for 22-23 Oct . I didn't realize that it wasn't possible to check in during night hours, so the (very kind) staff told me to find another place for the night and return to them on phone Saturday 22 Oct. I found another place, and called them at noon 22 Oct. They tell me I shouldn't count on a refund since it is against their policy - which was clear in the booking mail as well. Fair! The staff tell me to send them an email about the details of this case so they can return to me Monday 24 Oct, which I know they have received, because the staff confirmed this. I returned to Brix Hostel at 7 Pm on Saturday 22 Oct to use the room since I was told a refund most likely wasn't possible. Only to find out that they had booked the room to another guest - meaning that I couldn't get a refund, but I couldn't even use the room either. So Brix cancelled a room I've paid full price for. I tell myself that they will refund the price to me by Monday when they return my mail (fingers crossed!). I travel back to my home country on Sunday Oct 23. The following days, I hear nothing from them. They don't return mails or phone calls. A few weeks after, I still haven't heard a word from them meaning that I paid for a room which I was denied access to. Let me stress this: The staff in the phone and in the hostel were super nice and understanding. There has been no bad vibes or irritation in the physical or telephonic dialogue whatsoever between me or the staff. The hostel is very cozy. The thing is the management cannot be trusted and I paid 79 Euros for a room they wouldn't let me use.