Panamericana Hotel Providencia

Todo limpio y ordenado, el personal muy amable y atentos. La comida muy rica y fresca.

The hotel looks very run down. The room we stayed in was tired. The window would not close. In the bathroom the hair dryer was hanging off the wall, the sink plug did not work - it was held together with black tape which had come undone - there was no shower gel and the wall tiles were dirty. One member of the reception staff was more interested in her phone than in doing her job.

The experience cannot be rated and it would be a minus score and please keep away. From the moment we arrived to the moment we couldn’t leave fast enough it was a shambles. If I say the room is basic that is inflating what it really is. We were not offered with any help and my wife had to carry suitcases down stairs on her own as I was attending to the other luggage. We were meet with a document stating that the hotel is not responsible for any losses in the room and we had no choice but to sign. When we got to the allocated room it could not be locked so we attempted to contact the front desk( no instructions on what number to call) so we had to physically go back downstairs and request someone to attend . So 2 different individuals came and accepted that the door could not be locked so we requested another room. That was granted but we them had to take the towels from the first room to the new allocated one. I could ramble on about the other incidents but in short, toilet did not flush, having a shower intermittently the cold water would stop thus you were scolded with hot water, linen - pillow cases were yellow and stained, room made up one day and no towels left so again had to chase up, no smoke alarms in the room (safety issue) , tv had 5 channels which 5 were cartoons, no water supplied , no soap and room is small for 2 travellers and continually bump into each other and let’s say the best was left to the end when the front desk refused to call us a taxi and we had to carry our luggage 500m around the corner to get one. Never in all my travels have I never experienced this! SO KEEP AWAY YOU HAVE BEEN WARNED.

We had 2 rooms. 611 and 504 I believe. Not as large as an American Hampton Inn but large enough. Clean. 1 block in 3 directions are decent streets with good places to eat from breakfast to dinner. We mostly started the day with an uber from here but you can walk to some cool things if you wanted to.

Hotel com excelente relação custo X benefício, com instalações muito boas e bem limpas, além de acesso muito fácil as atrações turísticos de Santiago, do metrô e da vida noturna da cidade. Fica a apenas uma caminhada de 10 mim do sky costanera, 5 min da entrada do parque do cerro Cristóvão, há uma estação de bike itau na porta, metro a 200m e farta oferta de restaurantes e bares ao redor.

Ótimo custo benefício. Hotel bem localizado com ótimo café da manhã, quarto banheiro espaçoso. Funcionários atenciosos e prestativos. Hotel fica próximo ao Shopping Costanera, restaurantes, casas de câmbio, estação do metrô e ao teleférico.

Excelente todo. Me encanto! Muy buena atención. Lindas habitaciones. Excelente zona. Muy segura y bien ubicada. Es un hotel súper recomendable con muy bueno relacion precio calidad sin dida si vuelvo a Santiago me quedo en este hotel. Me gusto mucho