Torre Mar Galapagos Boutique Suites

房主態度一般 房間就是普通民宿，性價比一般

From the moment we checked in until we departed the service and hospitality from Donna & John, the owners was top notch. We are a family of 4 that traveled the world and we were very fortunate to have been able to find Torre Mar Galapagos, the suites are very well equipped with kitchen, dining and living room, big plus traveling with young kids ages 9-11. We stayed in suite 4 on the fourth level with amazing ocean views and a nice social terrace with a gas grill (No elevator) It was the only hotel (suite) in this category in Galapagos that offered face clothes and bath ropes! Very much appreciated. Coming back from the excursion a working AC was great to have, it can very very hot and humid. If we ever come back, we will definitely stay with Donna & John.

Wow this hotel is amazing. So relaxing and the customer service was outstanding especially John. He has lots of ideas of things to do and see in Galapagos. I enjoyed the ocean view from the social terrace and I would definitely recommend staying here. You won’t be sorry.

Wonderful place. Specious. Comfortable. Clean and quiet. Comfortable beds. Walk in distance to everything. Attentive host. Great location and great host. I recommend this place for sure. Thank you

WORST. AVOID. DO NOT RISK YOUR TRIP. Reason #1: Owner (John) will enter your room and go through your belongings when you go out. Reason #2: Pretends to be eco-friendly and local ingredients--false. Things like oreos. You get charged $5USD for clean water! They ask you to reuse towels/robes to say they're eco-friendly (same towel for multiple days?). Reason #3: Check out 9:30AM. Owner will bang on your door like the cops by 9:27am. Yes, BANG. Reason #4: NEVER STORE LUGGAGE HERE--steals! Reason #5: We booked based on positive reviews online and patio photos. A lot of the reviews are actually fake. View is actually of broken and regular buildings. Hotel is unexceptional. Room is typical. NOT near the ocean. Reason #6: The room you book will not be available, owner will tell you that you've been "upgraded" but it's NOT an upgrade. Reason #7: Owner will flat out lie to you about the stupidest and serious things. For example, We had one person in our group with a dietary restriction and owner LIED about ingredients-- they had an allergic reaction and he continued to lie. Not safe for kids or anyone. Reason #8: WIFI very bad. Reason #9: There are TONS of nice hotels closer to the central area and ocean view-- with much better prices and amenities including reliable WIFI. Reason #10: If you have any issue or concern owner will NOT help, becomes petty and belligerent. For example, we knew that he had gone into our room when we went out because we caught him, literally hands in the cookie jar, but he lied that he was just checking lock; when we said that didn't make sense, he became angry saying, "fine I'll install a camera in front of your door." (We said that would be great). Then he said, "well why don't you just stay in your room and see what happens." Insanity. Not what you want to deal with on vacation. Do not risk a beautiful and easy trip to paradise by having your one bad experience here. We totally wish we listened to the honest reviews. We left early and stayed somewhere else (easy to find new place). Not everyone is able to do this so save yourself trouble and start your journey literally any where else. NOT RECOMMENDED. BOOK ANY WHERE ELSE.

I am so pleased I chose Torre Mar as the place to stay for my 4 nights in Puerto Ayora. It is the perfect location – away from the main tourist area for quiet evenings but close enough that it is just a 10-minute walk to the area around Charles Darwin Avenue and the many shops and restaurants. Every evening I would go for a stroll around the area just to take in the sights and sounds. I was thrilled with the excellent wifi and my 1-bedroom unit, with its extra-large shower and very comfortable bed. The whole place was so clean, bright, and spacious. The well-stocked kitchen had everything I needed to enjoy a relaxing stay. John, the owner, was always very accessible, pleasant, and helpful. He also arranged my ferry ticket and assisted me with the boarding process for which I was very grateful. I would definitely stay here again if I have an opportunity to return to the Galapagos Islands. The price was very reasonable and the accommodations were 5-star+.

Five star experience Torre Mar is truly a 5 star experience if you are looking to travel to Galapagos. From the moment I sent a note to inquire about costs, the owners were extremely responsive and helpful. One of the great things they do is set up some zoom calls to get to know you, your interests and your “must dos” while based on Santa Cruz Island. We stayed in a two bedroom suite, which was perfect and absolutely lovely. It was nice to be able to relax in the living room in the evenings or on the fourth floor terrace. The room was spotless, furniture comfortable, and price unbeatable. You can walk quickly to a wide variety of restaurants throughout Santa Cruz. Donna and John helped us arrange our excursions six months in advance, and created an itinerary to be envied. We were able to see plazas, North Seymour, Bartolome and the highlands. On a free day, when we struggled to make our way back from Tortuga Bay, John was right there to help. He made sure we felt at home in Puerto Ayora. Also - they help arrange your transfer from Baltra island when you land and when you depart. Bolivar was amazing! I cannot emphasize enough how amazing Torre Mar is and how they go above and beyond for their guests.

John is the ultimate host. We stayed at one of his casitas at Torre Mar. We were treated like family and the attention to detail in our “home away from home” was so appreciated. This is a five star experience in our books (and we have travelled extensively throughput the world.)

This was by far the nicest hotel we stayed at during our week on Galápagos. John met us and showed us our beautifully decorated studio with all modern amenities including high speed internet (every where else the internet was worthless). We even streamed Netflix!