GF Noelia

Our 2nd visit and had a wonderful stay. The food is pretty much what you’d expect for a 3 star and we had no complaints, always found something and thought it had improved since last year. Staff and service were excellent, special shout out to Anabel on reception, Eugenia on maid service and all of the bar and dining room staff. All being well, we’ll be returning for our 3rd visit next year and already looking forward to it!

Excellent hotel for people who are 30 and above only 5 minutes from beach I would come here again even if I'm on my own . I would recommend going all inclusive the roof top pool is good can relax and chill up there if you need to fine a place reception will help and give you a map to show you where you need to go

When I booked I checked on the reviews and I have to say that the hotel is very friendly.all the staff are happy to help the room was well laid out and cleaned every day.the decor of the hotel was nice clean.the food was nice when I eat

Booked a room for a family of 4, arrived at reception to be told its 2 rooms joint, this was not the case, it was 2 separate rooms, told by reception there is nothing else available. One of the rooms smelt so bad of sewerage, made worse every time we used water. We found out later on there were plenty of rooms available. The water damage in the room was shocking, doors rotten ceilings half plastered, obviously been flooded. Fridge un usable as freezer compartment door was missing so leaked. Food was very very basic and very cold. Arcades for the kids were faulty, calling the poor bar staff every 15 mins as another euro was stuck, they finally gave up and put out of order labels on everything. 1 tall barman with a Barcelona tattoo was lovely and a receptionist with glasses also along with the barmaid. The entertainment was dead, around 10 people total there. This is a 3 star hotel but would still except far more. ROOM 602/603

Awful, steer clear. Bed bugs, food is terrible, Both pool tables and air hockey broken. Evening entertainment is live music, boring and repetitive. Upon complaining, we were told hotel full so we could not be moved, however after showing them bites from bed bugs they miraculously found a room. The hotel was not full. We complained to Easyjet because we were not getting anywhere with the staff. 3 days later and still awaiting some contact from the hotel.

The staff here, from managers to cleaners, are friendly and helpful. The location is close to the old area of town and a good beach. I wouldn’t care to stay again though as the fabric of the hotel is so worn out and shabby. We like self catering for the freedom it gives us but the kitchenette was so tiny and impractical as to be useless.

Well I do not know where to start went there in Nov 2023 for my 65th birthday.We went all inclusive and we spent all our money eating out because the food I can only describe as slips.The breakfast consisted of sprouts green beans broccoli there was bacon which was not edible the food was Luke warm my meal one day was 3 slices of Tomato and cucumber there were families there whose children were having fried egg for lunch.The pool is on roof if that's what u could call it which was not a problem but there is no pool bar u have to come down to ground floor for drinks and the lifts were broken a lot of the time so getting up and down was a problem.The rooms are really dated varnish missing off doors out room like a lot of other rooms right next to sports hall that went on all day so u didn't get any peace.The Jet2 rep was not helpful at all she said did I want her to talk to chef what was point was he going to put an a la carte menu on for us I doubt it.The only thing decent was the reception area and the staff.There were other people there too who were not happy.On complaining to Jet2 they did not want to know we have 3/4 holidays a year with them and have never had anything like this,I explained this Hotel is not geared up for English guests in any shape or form steer clear of this Hotel it is disgusting and a waste of money I would not recommend to my worst enemy and cannot see how Jet2 have it on there books no way is it a 3 starr more a one star and that's pushing it not happy at all and would hate any one else to deal with what we dealt with hence my birthday was ruined 👿👿👿

Firstly I want to say i have spent around fifty years taking holidays abroad and have stayed everywhere from self catering apartments to five star all inclusive resorts so I know what i'm talking about. The Noelia is a three star hotel and is very good value for money. The staff from reception right through to the cleaners are friendly and efficient, the whole hotel is spotlessly clean,(not one single bug) the lifts are excellent, the pool area on the roof with excellent views is really lovely, sunbeds are comfortable, pool is 1.28 metres deep which is just right for a 5 foot 2 non swimmer !!Lifeguard on duty all the time. It lacks a pool bar but there is a vending machine for soft drinks, chocolate etc and you can always get your drink at the lobby bar and take it up.Pool towels rather thin. I can't comment on lunch or dinner because we were B&B but breakfast was very good, all the continental, rolls, pastries ,yoghurt,pancakes,cereals,fresh fruit as well as all the ingredients for a full English if that's your taste.I have read complaints about vegetables on the breakfast buffet, duh !!! International clientele, because you don't want it doesn't mean others won't and there was nothing lacking to make way for them. Bedrooms slightly old fashioned but beds very comfortable, rooms at the back can hear sports going on at the local gymnasium but it's a convenient city centre location so it's a trade off, wardrobe a bit small . Bathroom has bath and shower with a safety mat provided. Least said about the "entertainment' the better but I have found this to be the norm in most hotels, but there is a games room with pool tables etc. As I said good value in beautiful Puerto de la Cruz