Avis : Novotel Pune Nagar Road

Réponse de l'établissement: Dear Guest,We sincerely apologize for the subpar experience you had during your stay in our Executive Room at Novotel Pune Viman Nagar Road. Your feedback is deeply concerning, and we appreciate you bringing it to our attention.We are genuinely sorry for the cleanliness issues you encountered with the bedsheet and the lack of attention to detail by our staff during the bedsheet change. This is certainly not reflective of our usual standards, and we take such matters seriously.Rest assured, we will be investigating the incident and taking corrective measures to ensure this does not happen again. Your comments will be shared with our housekeeping team for further training and improvement.We understand the impact this has had on your stay, and we would like to make it right. Please allow us an opportunity to discuss your experience further and see how we can address your concerns. You may contact our guest relations team at [contact information].Once again, we apologize for falling short of your expectations and appreciate your understanding.Warm Regards,Rahul Panwar

Réponse de l'établissement: Dear Guest,Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience and were pleased with the friendliness and courtesy of our staff. Providing exceptional service is our priority, and it's rewarding to know that we met your expectations.Your recommendation means a lot to us, and we truly appreciate your support. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back and providing you with another outstanding experience during your next visit.Warm regards,Rahul Panwar

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind acknowledgment of our excellent location. However, we are truly sorry to hear about the issues you encountered with the cleanliness, maintenance, and the non-functional phone in your room.Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and we will be addressing these issues promptly to ensure a better experience for our future guests.We value your feedback, and your concerns will be shared with the relevant teams to make necessary improvements. If there's anything else you'd like to share or if there's an opportunity to make amends during a future visit, please let us know.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay.Warm regards,Rahul Panwar

Réponse de l'établissement: Dear Sweety,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an awesome stay and enjoyed the breakfast spread, the convenient location, and the amenities like the gym. We appreciate your positive comments about the nice view from your room.Your suggestion about working on hospitality is duly noted, and we will certainly review our services to enhance the overall guest experience. Guest feedback is invaluable to us, and we are committed to making improvements based on your insights.Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Rahul Panwar

Réponse de l'établissement: Dear Sunny,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial for us to address areas that need improvement.We are genuinely sorry that you found our service to be slow and the carpet not up to our cleanliness standards. Rest assured, we take your comments seriously, and we will be investigating and addressing these issues promptly.We appreciate your understanding and hope you will give us another opportunity to provide you with the excellent service and cleanliness you deserve during your next visit.If there's anything specific you'd like us to address or if you have additional feedback, please feel free to share.Thank you for choosing our establishment, and we look forward to the chance to make amends.Warm regards,Rahul Panwar

Réponse de l'établissement: Dear Jack, Thank you for taking the time to share your feedback with us. We're glad to hear that your stay with us was satisfactory. If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We're always striving to make our guests' experiences even better.We hope to welcome you back again in the future.Warm Regards,Rahul Panwar

Réponse de l'établissement: Dear Shalab, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you particularly liked or any suggestions you have for us, please feel free to share. We look forward to welcoming you back to Novotel Pune soon.Warm regards,Rahul Panwar