Avis : Anya Beach Hotel Quy Nhon

Réponse de l'établissement: Greetings from Anya Hotel Group Quy NhonDear Valued Guest ,Thank you for choosing Anya Hotel as your place of stay during your visit to Quy Nhon.We are truly sorry to hear that your experience at our hotel did not meet your expectations. Upon receiving your feedback, we immediately followed up with our staff and we will implement targeted training programs to enhance professionalism in handling customer issues. Please rest assured that we are taking this matter seriously and will learn from this to prevent similar issues from happening in the future.Your feedback is extremely valuable to us, as it helps us grow and continuously improve the quality of our services.Once again, we sincerely apologize and hope to have the opportunity to welcome you back, so we may serve you with greater care and attention.Kind regards,Anya Hotel Group Quy Nhon

Réponse de l'établissement: Thank you for taking the time to share your feedback with us about your recent stay at Anya Hotel Quy Nhon and we are looking forward to welcoming you back soon.

Réponse de l'établissement: Lời chào nồng nhiệt từ Anya Hotel Group!Quý khách thân mến,Xin chân thành cảm ơn Quý khách đã lựa chọn Anya Hotel Group làm điểm dừng chân trong chuyến du lịch Quy Nhơn vừa qua. Chúng tôi rất vui khi biết rằng Quý khách đã cảm thấy hài lòng khi lưu trú cùng chúng tôi. Hy vọng chúng tôi sẽ được đón tiếp Quý khách quay lại Anya Hotel Group vào một ngày gần nhất. Mến chúc Quý khách và gia đình luôn mạnh khoẻ.Trân Trọng,Anya Hotel Group

Réponse de l'établissement: Quý khách thân mến, Lời chào nồng nhiệt từ Anya Hotel Group!Cảm ơn Quý khách đã có những lời đánh giá rất tích cực, đây cũng là động lực rất lớn để toàn thể nhân viên khách sạn Anya Hotel Group không ngừng phấn đấu, mang lại những dịch vụ tốt nhất, cảm giác hài lòng và ấm áp đến với khách hàng khi ở Anya Hotel Group - Quy Nhon. Chúng tôi hy vọng Anya Hotel Group luôn là sự lựa chọn hàng đầu của Quý khách khi du lịch tại Quy NhơnKính chúc Quý khách và gia đình luôn mạnh khoẻ, bình an! Trân Trọng, Anya Hotel Group

Réponse de l'établissement: Warm greetings from Anya Hotel Group - Quy Nhon! Dear Valued Customers, Thank you for leaving us such a wonderful review. We hope Anya Hotel Group is always the first choice when you have a trip to Quy Nhon, we look forward to welcoming you at Anya Hotel Group - Quy Nhon in the near futureKind Regards, Anya Hotel Group

Réponse de l'établissement: Greetings from Anya Hotel Group Quy NhonDear Valued Guest,Thank you for choosing Anya Hotel as your place of stay during your visit to Quy Nhon.We are truly sorry to hear that your experience at our hotel did not meet your expectations. Upon receiving your feedback, we immediately followed up with our housekeeping department. Please rest assured that we are taking this matter seriously and will learn from this to prevent similar issues from happening in the future.Regarding the noise caused by the bar’s operation that has affected our guests, we will report the issue to the local authorities so that appropriate measures can be taken to ensure similar incidents do not occur in the future. Additionally, we will provide noise-canceling headphones in the guest rooms to enhance the customer experience. Your satisfaction and comfort are always our top priority.Your feedback is extremely valuable to us, as it helps us grow and continuously improve the quality of our services.Once again, we sincerely apologize and hope to have the opportunity to welcome you back, so we may serve you with greater care and attention.Kind regards,Anya Hotel Group Quy Nhon

Réponse de l'établissement: Warm greetings from Anya Hotel Group - Quy Nhon! Dear Valued Customers, Thank you for leaving us such a wonderful review. We hope Anya Hotel Group is always the first choice when you have a trip to Quy Nhon, we look forward to welcoming you at Anya Hotel Group - Quy Nhon in the near futureKind Regards, Anya Hotel Group

Réponse de l'établissement: Greetings from Anya Hotel Group Quy NhonDear Mr. Kam Shing,Thank you very much for choosing Anya Hotel during your recent stay in Quy Nhon and for taking the time to share your feedback with us.We are truly sorry to hear about the inconvenience you experienced with the bathroom facilities and the plug sockets, as well as the crowded atmosphere during breakfast. Please rest assured that we are reviewing these matters seriously. Our Engineering team has been informed to check and improve the bathroom fittings, and we will also work on providing more suitable plug adaptors for international guests. Regarding breakfast, we are adjusting our arrangements to better manage tour groups and ensure a more comfortable dining experience for all our valued guests.Your feedback is extremely important to us as it helps us improve and enhance the quality of our services.Once again, we sincerely apologize for the inconvenience and we truly hope to have the opportunity to welcome you back, so we may serve you with greater care and attention.Kind regards,Anya Hotel Group Quy Nhon