Avis : Hotel Borj Rabat - A Member of Barceló Hotel Group

Réponse de l'établissement: Cher hôte,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Hotel Rabat - A Member Of Barceló Hotel Group. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous sommes ravis que vous ayez apprécié notre emplacement.Nous aurions toutefois souhaité en savoir plus sur votre expérience mitigée et restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre confort et votre satisfaction.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementNisrine Amazargou, Guest Experience Manager

Réponse de l'établissement: Cher client,Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous regrettons que votre récent séjour n'ait pas été à la hauteur de vos attentes. Nous apprécions tous les commentaires de nos clients et nous apprécierions plus de détails pour nous aider à améliorer nos services.Nous espérons que vous reviendrez à l'avenir pour un séjour plus agréable. Cordialement,Service Expérience Client

Réponse de l'établissement: Dear Guest,Thank you for your review.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We are happy to know you found our hotel to be in a convenient location during your visit to Rabat.We hope to welcome you again in the future. Best regards,Guest Experience Department

Réponse de l'établissement: Dear Bouziane,Thank you for taking the time to share your feedback.We are deeply sorry to hear about the challenges you faced regarding the room booking procedure. Our policies are in place to ensure the safety and comfort of all our guests, though we understand that this can sometimes lead to inconvenience, particularly in late-night situations and separate check in yours around 7.30 pm and your wife's around 1.20 am. We regret any embarrassment or discomfort this caused you and your wife.Moreover, we apologize for the confusion over the room rates and assure you that it is never our intention to make our guests feel overcharged. Transparency in pricing is crucial for us, and we will review our communication to ensure our guests are fully informed about their options.We acknowledge your concerns about the quality of our accommodations and services. It's disappointing to learn that we fell short of the high standards we strive to uphold and that you did not feel your experience reflected the five-star rating of our hotel.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience Department

Réponse de l'établissement: Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the good service and friendliness of our staff, as we strive to provide a welcoming and attentive experience for all our guests.We also acknowledge your comments regarding the rooms and facilities. We regret that they did not meet your expectations and appeared outdated. Your feedback is important to us, and we will take it into consideration as we plan for future refurbishments and upgrades to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Best regards,Guest Experience Department

Réponse de l'établissement: 感謝您分享您的反饋！我們很高興得知您認為我們的地理位置安全且便利，為您的入住提供了方便。同時，我們注意到您提到房間比較老舊。您的反饋對我們非常重要，我們將會認真考慮並在未來的裝修計劃中加以改進，以提升客人的入住體驗。期待在不久的將來能再次為您服務，併為您提供更舒適的入住體驗！祝好，Guest Experience Department

Réponse de l'établissement: 感謝您的反饋！我們很高興得知您對我們的酒店感到滿意，並且發現我們周圍的大型超市為您的入住帶來了便利。期待在不久的將來再次歡迎您，為您提供同樣愉快的入住體驗！祝好，Guest Experience Department