The property is extremely tired at best (e.g. fabric on bench seats worn through and dirty foam poking out). On our arrival early evening, we booked a table for dinner. We unpacked and then went to the table we had been shown but unfortunately, other people were sitting at it and the staff just didn't move them. We had to find another table. So much for making a reservation. Next, we had a room overlooking the loch, which should have been lovely but the sash window wouldn't stay open, so we had to put a shoe in the gap to keep it open, otherwise it was very hot and airless. Unfortunately, as soon as the window was opened the sound of very unpleasant and loud music that was playing right outside the room drowned out any feeling of relaxation or peace. Things worsened significantly with the toilet, as it had a macerator that made an extremely loud noise every time it was flushed - not just in our room but all over the hotel. I barely slept all nigh with other guests flushing their toilets or banging fire doors that did not have any dampers on them. The shower was absolutely dreadful: just a trickle at best and the thermostat didn't work, so it was 'guess the temperature' on the dial - turning the dial made no real difference and it was either extremely cold or boiling hot. On to breakfast, which was just appalling. No non-dairy alternatives were available, which is totally unacceptable in this day and age. I had to buy my own non-dairy milk for day two. The breakfast service was equally dreadful, e.g. no breakfast bowls or plates, so we had to find the elusive staff to ask. Orange juice ran out and was not topped up. They couldn't even offer boiling water for tea - just a flask of hot water. All in all, this has to be the most overpriced and disappointing 'hotel' I have ever stayed in. Definitely do NOT recommend and will NEVER go there again.
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