The Spanish Suite Campo De' Fiori

Stay away from “The Spanish Suites Campo De’Fiori”, in Rome, Italy if you are looking for a place to stay while traveling there. I booked them, emailed them from the airport that I will be arriving between 3:30PM - 4:30PM. I got to the hotel and rung their flat. No one answered my door bell buzzes. I rung about a dozen times. I saw a sign on the left door of their number and called them. I called three times. Please note the time is around 4PM (iPhone changes the time back). First call, a man answers and hangs up on me. Second and third calls went to voice mail. Luckily another traveler let me in and told me their flat is on the 2nd floor. So I go up there and rung/buzzed a few times. As you can see in the video, no one was there to answer me. I also emailed AGODA (because they said that I can reply back and it goes directly to the property) and no one emailed me back. The Spanish Suites had the audacity to tell *********** and Agoda that I canceled and was a no-show. so the charged me the full amount of around $1186.18. This is a SCAM. I'm glad to be able to resolve this through VISA. But if you are traveling please do not pay for these services upfront. And if you are in Rome, DO NOT stay at this establishment. #shady #agoda #bookingcom #rome #spanishsuites #campodefiori #italy #italytravel #romeitaly #badhotels #badbusiness

Our accommodation was not what we expected: located on the second floor of the building was not a problem but the unit was set at the back of the building therefore having no street view. The shower was very small and was prone to flooding outside the shower stall due to an oversized shower head. Two of the three mornings, I was awoken by laundry being delivered at 4:45am outside by door.

Like the other reviewers, the room did not resemble the online photos in any way. I felt duped. But my experience was even more sinister. Basically, my credit card and driving license, which were in a small cosmetics bag, mysteriously 'vanished' from the hotel safe 24 hours after we checked into the 'hotel'. I retraced my steps and looked in the safe a thousand times to try and locate my missing valuables. I then cancelled my credit card but they mystery of it all was still baffling me. On the last day, as I was checking out, the room cleaner, who had carried our bags to the 'office' left only to return a minute layer and said with a gleeful smile: you owe me a large tip. look what I found. And he presented me with my cosmetics bag, complete with my credit card and license. I thought I was seeing someone rising from the dead! He told me that he'd found it in our safe! Well, firstly, there's no way he had enough time to return to my room (down 5 flights and across the street in the opposite building), start his cleaning job, somehow find my missing bag and come back up the five flights in such a short amount of time. He must have had the bag all along! To cap all this, the 'safe' in the room was not safe at all as it wasn't actually to anything so there was nothing stopping you from picking it up and walking off with it. Anyway, there was no way my bag was 'hiding' somehow in that tiny shoebox sized safe that we'd looked into countless times in search of that bag. My only conclusion is that the cleaner opened the sub-standard safe and stole my things - only to try and secure a good tip. Totally dodgy to say the least! Don't stay there!

No front desk, no receptionist, no caretaker. You enter a hall way ride a elevator to 5th floor where some one may or may not be there. If no one is there you have to call a number and wait for someone to arrive to help you. The elevator only holds 2 people and doesn't work most of the time. Had to walk 5 floors to room. There are only double doors when you drive up. You ring a bell and if someone is on 5th floor they will or will not come. Bed was ok. No amenities. Very noisy from street bars. Not worth the money paid for the location. Location was old and needed attention. This is not a hotel as described, it is an apartment building that rents out rooms. Not a hotel.

I recently stayed at Spanish Suite Via Ripetta, and unfortunately, my experience was very disappointing. When I arrived, I was given a room that: - does not appear anywhere on the website - and had a strong cigarette smell that made it impossible to stay in. Despite asking to change rooms, the hotel was unable to provide me with a suitable room that night. The next morning, I was able to change rooms, but during check-out, I requested a refund for the first night due to the unsatisfactory conditions. The staff immediately agreed to the refund, but I have yet to receive it. When I followed up, the hotel refused to provide the refund, which is unacceptable. The hotel offered a voucher to come back instead. I am extremely disappointed with the lack of concern for guest satisfaction at this hotel. I paid for a certain level of comfort and service, and the hotel did not meet my expectations. Additionally, the fact that the hotel is refusing to provide a refund that was agreed to for the unsatisfactory conditions of my initial room is unacceptable. I would caution any potential guests considering staying at Spanish Suites to be wary of the quality of the rooms and the lack of concern for guest satisfaction. There are better options available in the area, and I would suggest looking elsewhere for a more pleasant stay.

We stayed at the hotel in September for few days and while it wasn't all bad, the fact remains we feel like we have been lied to. First the location of the hotel is amazing there is no denying that. You can do all major attractions foot from it and are right into the action. Regardless of this the room itself was well isolated from outside so sound wasn't a problem. Also the staff was very helpful and responded quickly to our questions. With that being said the room was not as presented on the picture. It wasn't very clean with a good need for a fresh coat of paint and barely decorated unlike the picture. The shower was really uninviting with dirty grout and the AC was barely functioning. The hotel is advertised being at the second floor but to get to your room you have to go up and down through narrow stairs that feel like you as re at the fourth floor. Not an issue per se but if you are traveling with children with a stroller or if you struggle using the stairs, good luck. Also the hotel is advertised as a B&B but there is no breakfast. There was a coffee machine with no capsule though. Finally although not a big deal but something that add to the bad taste, there is no door sign asking for privacy or room service which led us once to be disturbed when we came back for a short nap during the day. All in all, not terrible but really not as advertised.