Urben Guesthouse

There are pros and cons to staying at this property. Pros: The property is located in a very safe convenient location. About a mile walk to all major attractions in the center of Rome. The staff is very very kind. Responded pretty quickly via WhatsApp. They coordinated our transportation to and from the airport to property seamlessly. It is spacious and provided enough room for 3 adults. Staff held our luggage until we departed at 5:30 in the evening, since check out is 10:00 am. Which is pretty early, would be nice to have a later check out time. But didn’t expect it since we knew ahead of time it was 10:00 am. Cons: There is no air conditioning. I was under the impression there was AC, but the staff provided two extra fans for our room. But still very hot and muggy in the room during June. The ceiling fan, does not work on high. There are 5 levels, once you go up to level 3 it’s makes an awful noise that sounds like something scratchy across the floor. It’s terribly obnoxious. We didn’t find out till day 3 the noise was coming from the fan. When we arrived we didn’t know about online checkin and when we arrived we weren’t sure how to go inside since the doors were locked. However the manager of property called me promptly and opened the door remotely, and allowed us to wait inside until he arrived or check in, and he was very helpful and kind. Overall the lack of AC would be the only deterrent for me not to rebook. If this was fixed would def come back.

Let me start by saying that I’m fully aware that this place is not a 5 stars hotel but also NOT a $20 hostel. No AIR CONDITIONING!!!!! was my first complaint and I was asked to open the window (first floor on a end back street ) and make good use of the fan in the room. Super hot nights very poorly. Then they explained that ac is not mentioned at the site! Right away you see the wear on furniture that shouldn’t be use in any room! Super dirty walls all around! Noticed a blinking light on the fan looked like a cámara that someone else tried to covered with tape ( possibly the people before me) The cleaning lady super friendly The person in charge polite and answered all my complaints but at the end nothing was resolved. Won’t be staying at this place again. I never do any reviews but what I experienced in this place people should be aware and know what kind of place are you booking and know the basics like no AC and dirty place

What a shame. Looks like this place used to be a great place to stay. We arrived at 2:00pm (check in time), however we waited 20 minutes ringing a door bell, knocking on reception & calling the number provided on reception door with no response. At 2:20pm a cleaner showed ip & asked is if we were staying to which i replied yes & was given entry into a room, 10 minutes later the ‘receptionist’ showed up, alerted us that the air con is broke and we can either stay with 20% discount or leave. We could not leave as we had to be at the colosseum for 3:30pm for a reservation which we would not make if we needed to find a new hotel etc. We agreed to stay for the night (our worst decision this holiday) and would leave in the morning to find a new hotel. Come 3AM myself & my partner have had no rest, it is cool outside but the room is built like an oven. We decide to book another hotel & will check out at 10:00am. We leave at 10:00am and message a provided whatsapp number to which the person on the other end is extremely rude & denies that they will give us a refund for the remaining nights of our stay, constantly ignoring messages until prompted for replies. They will attempt to reply to this review and claim ‘we tried to contact you before arrival’ etc. It is all lies trying to protect a reputation which it seems like they used to have. I urge you not to stay here, it ruined our holiday.

I was due to arrive out of reception hours, therefore they said they were going to provide me with virtual access. When I arrived at midnight the instructions didn’t allow me to access the building, when another guest opened the building door, there were no instructions to which room or how to open the room door. In a desperate attempt to open the door we took the keys that were left on the reception desk. One of those keys opened a door that wasn’t ours and we woke a poor lady who was sleeping. This then caused us concern as to the safety of the places and ourselves. We tried the emergency number on the door, we emailed and called every number available. We asked the other guests to read the instructions we had been given in case we were missing something but we were unable to gain access. So at 2a.m. We started looking for another hotel and managed to find one at double the cost. We paid so we could sleep that night. The following day we returned at 11 a.m. but still no one there and no response to my emails and texts. We then had to find another hotel for that night. All in all not a great start to our holiday.

Pessimo, è un garage non un appartamento. Sono arrivata con la mia bambina di sera e ho dovuto aspettare fino al giorno dopo per trovare un'altra soluzione. NON Mi hanno rimborsato. NON C'ERA IL RISCALDAMENTO, solo due stufette che non si potevano usare perchè le prese della corrente NON funzionavano. NON C'ERA acqua calda. La porta che da sullo squallido cortile NON HA UNA CHIAVE o una serratura per chiudere dall'interno. Vicino al letto matrimoniale c'è una porta non meglio identificata che non si sa dove va a finire e chiunque può entrare in camera mentre dormi. E' la sistemazione più squallida che ho trovato nella mia vita, ho continuamente chattato con la struttura avvisandoli che non c'era riscaldamento, che era un garage e non un alloggio e che lasciavamo la struttura, ho tutti gli screen delle comunicazioni e hanno detto a booking che ho lasciato senza avvisare. Davvero schifo, da denuncia. Spero ancora di ricevere il rimborso altrimenti mi rivolgerò a chi di dovere per far valere i miei diritti. Abbiamo avuto FREDDO e PAURA.

160€ (non rimborsabili) a notte per avere 29°C in camera: invivibile. Non si può che essere costretti a cercare una struttura alternativa (come poi sono stata costretta a fare). Assistenza clienti inesistente dal momento che le risposte arrivano dopo interi giorni. Per ricevere una misera risposta, nemmeno esaustiva, è stato necessario contattare l'assistenza di booking; senza comunque ottenere nulla visto che dopo aver incassato la quota di pagamento si sono totalmente disinteressati del disagio. Le foto non corrispondono alla realtà: sembrerebbe un ambiente nuovo e curato, ma in realtà è abbastanza vecchio, mal tenuto e mal pulito; uno specchio per le allodole. Aria condizionata inesistente, presente un ventilatore vecchissimo e rumoroso: il prezzo non è ingiustificato, è totalmente un furto. Dichiarano "insonorizzazione", FALSO. Il posto è rumoroso e si sente praticamente tutto. Dichiarano "minibar", FALSO. C'è un piccolo frigorifero in camera, ma non raffredda e contiene solo una bottiglietta d'acqua. La tessera magnetica per il check-in è lasciata all'esterno della struttura in una piazzetta, all'interno di una buchetta della posta rotta, alla quale chiunque potrebbe accedere per prenderla. L'odore di muffa e umido, unito al caldo estivo, è il tratto distintivo: 29°C in camera per 160€ ? No, grazie