Steigenberger Hotel and Spa, Krems

Clean and pleasant hotel with beautiful breakfast terrace. Room is spacious and convenient.

飯店的地理位置稍微遠了一點但當計程車是很OK的，飯店的休閒設施很充足而且很棒，服務人員也面帶笑容服務到位

I do not recommend this hotel at all. Please do not be mislead by the pretty room pictures while booking, in reality quite many rooms do look nothing like those pictures in reality. Especially in the old building, the rooms are heavily outdated (like from the 70s) and not maintained properly, full with old and decaying furniture and walls. The most disturbing is that these rooms do NOT have an air conditioning, which makes it impossible to sleep in the summer. When I called the reception and tried to signal that at 20:30 it was VERY hot in the room, they said that they there is an AC, but they turn it off at 22:00. I told them that it is only 20:30, but they did not seemed to understand my point and kept repeating the same (I speak fluently german and english). To their credit, they then provided a rusty old and noisy ventillator… Then, while checking out, they finally admitted that there is no AC at all in these rooms, only a ventillation, which failed utterly to provide any fresh air (it was not too hot outside either, but the room got hot nevertheless). With a 4* hotel, this is unacceptable for me. They just explained that they did not say that there will be an AC while booking, which is sadly true. Then, during night and with open doors, eventually the room cooled down a little, but then we had to fight with the many mosquitoes which found they way in (there are no protection grids at all on the doors/windows)… Other points: 1. Breakfast was by far the worst I ever had in AT or DE, cold eggs, stale bread. 2. They said upfront that it is not necessary to book a table for dinner, but upon arrival they said that they are already fully booked and did not even try to find a solution, or put us on a waiting list. After all this, now I am rather happy that we did not eat there.

We are staying for one night as part of a cycling holiday. The hotel rates itself as 4* but it seems to fall short of that. The staff at reception are very friendly and we checked in no problem. The room is clean and large however it is incredibly hot and we can hear the person in the upstairs room’s every step/moving furniture around. It is a constant banging which is starting to get really annoying! There aren’t any tea/coffee facilities in the room which is pretty basic in most UK hotels and bnbs. It would be nice if the hotel was actually sound proofed and the room had some more mod cons like air con. The spa is nice and the robes are a nice touch. I think we have been given a fairly basic room on the first floor with no real view so maybe request higher floors then you won’t hear the banging from above!

amazing breakfast, great relaxation area, great massages, beautiful rooms - super clean and very friendly staff! I got a room upgrade and a complimentary prosecco bottle as a birthday-gift and a hand-written card - so very thoughtful! I was MORE than happy with my hotel-choice! thank you to the WONDERFUL staff team! will definitely be back!

Location was great, breakfast was really good, room was nice, staff inefficient and unhelpful, pool was inaccesible with cruches. It was an interesting stay and not one that we shall repeat, expectations were high but they were not achieved!

Really great and friendly staff at reception and throughout stay . A bit of a climb to the hotel from the bike trail but worth it . Excellent bike storage with charging stations . 2.0 km. out of old town but really scenic area . Facility large and very nice with extensive options for swimming, exercise or just exploring . Room 201 was very clean , large and bright. Very pleasant bathroom . Dinner was very good with numerous options . Great salad buffet with meal . Great inside and outside dining. Breakfast had numerous hot and cold options . Would have loved to stay longer .

we had a great stay. as soon as we checked in (into a non ac room) they were able to find a room with AC for us. the pool and spa are great, and the team are super friendly. highly recommended. the rooms in the new building are amazing.

An extremely disappointing stay. The restaurant closed at 2015hrs on both Friday and Saturday night, but no one told us. There was no information pack in the room. Instead, a small sign directed us to the central HRewards website through which we were expected to navigate to find the local website and try to find out details for the hotel. This was both cumbersome and not obvious. The restaurant was unwilling to accommodate my son's allergies. After much persuasion, they managed to produce a simple meal but it was so heavily seasoned I had to wash it in the sink. After a long delay, I managed to speak to housekeeping about an issue. They promised to fix it. Two hours later, and with no response, I managed to get reception to chase up what was happening. Housekeeping had said they could not fix the problem but had forgotten to tell me! For EUR 340 per night, this was a terrible stay and I would not recommend it to anyone. Unfortunate, since the facilities and location are brilliant.