Comfort Inn Belle Vernon

My recent stay at was exceptional! The staff were incredibly attentive and friendly, the room was clean and comfortable, and the amenities provided were top-notch. The hotel's central location made exploring the area convenient. Overall, a fantastic experience that I would highly recommend to anyone visiting the area!

Stayed one night for a class reunion in the area. Receptionist could not have been more helpful. Breakfast was varied and filling. The sausage/biscuits and scrambled eggs were tasty. And the orange juice cold and refreshing. Plenty of hot water and plenty of towels. Room was clean. Iron/hair dryer, coffee maker/microwave and small 'fridge made for a nice stay. The building could stand some work being near 50 yrs old if not more. We were on the first floor right next to an entrance door. Every time someone used the door it slammed shut rattling our room! Fortunately, not much used occurred during the night 'til early this morning when guests were loading vehicles and departing. A bit annoying as we could have slept in. Would stay there again but would request a room further from any outside door.

I booked 20 rooms at this Hotel for my football team. Few days before check-in, I called and finalized the number of rooms needed - which was 11. The day that my Head Coach checked in, he spoke to Mark at the front desk and said there was 1 less person, so we only needed 10 rooms and not 11 and if it could be possible to drop 1 room without charge, Mark said no problem. Upon checking out, I, the Owner received and invoice for 11 rooms. I called on Sunday and spoke to a front desk Individual, and was told I would have to call back Monday when Luke (Manager) was in. I called this morning and 3 things transpired. 1. The lady who answered seemed like I was disturbing her day, and needs to loose the attitude, 2. The points were never put on the rooms and I need to contact Choice Privilege (sounds like a you didn't do you job problem, not mine) and 3. She informed me that Luke said we will still be charged for the 1 extra room we had, but Mark said no. For me, it's about principal not money. So 1 person said yes, and 1 person said no - and instead of finding a solution, you've gone with the one that makes your Hotel look undesirable. So, I'll be posting to ALL social media platforms, filing a complaint with corporate, and connecting with the executives on LinkedIn. It's a shame, this could have been so easily resolved.