Lovely hotel located on the sea front in Rota. The town surrounding the hotel is made up of whitewashed houses and narrow streets. We booked for ten nights two years ago but had to postpone due to Covid closure. We chose not to cancel because we felt it would be unfair on the hotel due to the effect Covid was having on their revenue. The hotel kept our booking but we were surprised when they charged us an extra 399euros as a supplement for changing the date by a week! We arrived in Cadiz by coach but we’re shocked to find that the hotel is 60 kilometres away from the station. The only transport available to us was a taxi costing 60euros! We booked a superior room but were surprised again when we discovered that we were, in effect, sharing a balcony. Our sea view turned out to be half a sea view and very cramped. The people next door could hear every word we were saying and we could hear them too! We asked to change our room but was told by the receptionist that the balconies were all the same and they wouldn’t change us. That wasn’t true because all the other rooms except the four in the corner of the hotel had balconies which were not shared. To add to this, the people in the next door room had the cheek to complain that we were talking too loudly! This, in addition to the fact that we could not use the beach due to high winds, the town was dominated by bars with not many restaurants open, the only way of getting in and out of rota was by taxi ( the ferry to Cadiz was nowhere to be seen!), was the final nail in the coffin. We decided enough was enough so we left after three nights. It was a bit like Hotel California because the only way to the nearest station ( we do not have a car) was by taxi costing 37euros! The staff on checkout were very helpful and did refund part of our supplement ( but not our original charge!). When we explained our reasons for checking out early, she told us that the superior rooms came with smaller balconies, whereas the other rooms came with larger balconies! Unbelievable! Had we known we would, of course, saved ourselves money by booking a smaller room with a large balcony! After two years we were looking forward to a great holiday in a spectacular hotel with a beautiful location. Disappointingly it proved not to be the case.
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