Avis : Hôtel Mercure Rouen Centre Cathédrale

Réponse de l'établissement: Dear Guest,Thank you for your comment! Indeed, the Hôtel Mercure Rouen Centre Cathédrale enjoys the best location right in the historic heart of Rouen, at the foot of the magnificent Cathedral and just a short walk from all major attractions.We would be delighted to welcome you again for another stay in our beautiful city.Kind regards,NicolasGeneral ManagerHôtel Mercure Rouen Centre Cathédrale

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience at the Hôtel Mercure Rouen Centre Cathédrale. We are delighted that you appreciated our exceptional location right in the heart of Rouen’s historic center, just steps away from all the main attractions and lively dining streets.We are sorry to read that your arrival by car was challenging. As our hotel is located in a pedestrian area protected by city barriers, access can indeed be tricky without following our detailed directions. To make things easier, we systematically send an email before arrival and a text message on the day of arrival — including a YouTube video link that shows exactly how to reach the hotel and access the parking.Our private parking, located directly under the hotel, is convenient and priced similarly to public options in the city. It’s true that spaces are narrow due to the historic structure of the building, but our team is always happy to assist guests when parking.We hope to have the pleasure of welcoming you again for a smoother and fully enjoyable stay in Rouen.Kind regards,

Réponse de l'établissement: Dear Guest,Thank you for your lovely feedback. We are delighted that you enjoyed the exceptional location of the Hôtel Mercure Rouen Centre Cathédrale, right in the heart of the historic center, with all the main attractions just a short walk away.Our team is always pleased to assist guests in finding convenient parking solutions, and we are glad they could help you. We have taken note of your comment about soundproofing and will look into possible improvements. It is also wonderful to hear that you enjoyed our breakfast, especially the wide variety of fresh pastries that our guests love.We hope to have the pleasure of welcoming you again soon in Rouen.Kind regards,NicolasGeneral ManagerHôtel Mercure Rouen Centre Cathédrale

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience. We are pleased that you appreciated the convenient location of the Hôtel Mercure Rouen Centre Cathédrale, right in the historic center of Rouen at the foot of the Cathedral.We understand that accessing our underground parking can be a bit challenging for larger vehicles due to the historic structure of the building. Our team is always available to assist guests when parking to make the process easier and safer. The parking rate is similar to public car parks in Rouen, with the added convenience of being directly under the hotel.We hope to have the opportunity to welcome you again for another stay in the heart of our beautiful city.Kind regards,NicolasGeneral ManagerHôtel Mercure Rouen Centre Cathédrale

Réponse de l'établissement: Dear Guest,Thank you very much for your kind review. We’re delighted to know that your friend enjoyed their stay at the Hôtel Mercure Rouen Centre Cathédrale and appreciated our unbeatable location in the very heart of Rouen’s historic center, as well as the cleanliness, comfort, and value for money.We hope to have the pleasure of welcoming you or your friends, again very soon for another great experience in Rouen.Kind regards,NicolasGeneral ManagerHôtel Mercure Rouen Centre Cathédrale

Réponse de l'établissement: Dear Guest,Thank you for sharing your kind feedback. We are very happy that you enjoyed your stay at the Hôtel Mercure Rouen Centre Cathédrale and appreciated our unbeatable location right next to the Cathedral, making it easy to explore all the main attractions of Rouen. We are also pleased that you liked the complimentary sparkling, chilled, and room-temperature water available in our lobby.We have noted your comment regarding the softness of the bed and will share it with our team to ensure the best possible comfort for our guests.We hope to welcome you again soon for another pleasant stay in the heart of Rouen.Kind regards,NicolasGeneral ManagerHôtel Mercure Rouen Centre Cathédrale