Avis : The Royal Wells Hotel, Tunbridge Wells

Critique professionnelle : Royal Wells Hotel Situé à environ vingt minutes à pied de la gare, le Royal Wells Hotel demande un léger détour, mais l’effort est rapidement oublié à l’arrivée. L’établissement séduit par la qualité de son accueil : le personnel fait preuve d’une attention constante, sans jamais en faire trop. La chambre réservée offrait une vue dégagée sur la campagne du Kent, apportant calme et sérénité au séjour. Mention particulière pour le petit déjeuner à la carte, d’excellente facture, où chaque plat est préparé avec soin. Une adresse de caractère, où l’on apprécie autant le confort des lieux que le professionnalisme du service.

I would describe it as an airbnb rather than a hotel. No slippers, no fridge, no air-conditioning are available. But it is good to stay a night as I can still found bars nearby.

Great location, lovely place.  Pretty good breakfast (could have better coffee) and in a heat wave it was very hot in the room. But all in all, a great hotel, super helpful staff and we would definitely stay there again.

Great weekend stay at the hotel. We also booked the Afternoon Tea here which was lovely. Staff were friendly and the room was spacious and accommodating. Location was good to and we walked maximum 15 minutes to town area. The room was a bit hot as windows opened up a little bit only.

The location is great but the rooms are very tired. Ours had a stain on the carpet and chair, the furniture was chipped and there was flaking paint on the walls. There was also a coffee stained (?!) and broken painting in the hallway, which didn’t help with the first impression! We asked to be moved rooms but the other room wasn’t much better. We had a superior double. We were offered complimentary drinks as a gesture, which was kind - however for the cost of the room (inflated for the Bank Holiday wkd) perhaps not enough. Staff were great though. Just needs a little TLC.

Sadly I had miss-booked 9th instead of the 19th but no hint of a discount to rebook for the correct date. Yes my mistake but some good customer relations would have inspired me to rebook but I’ll be booking elsewhere.