Torrington Hall

This place is not a hotel. More serviced rooms. We stayed on the 1st floor in Marlborough. Gorgeous big room with first class bathroom. Great location to walk into town with pearling. Make sure even if you arrive early to go inside and register your car for the days you are staying. Be aware it’s a steep drive into the car park so low sports cars be careful. I struggled to get out. The key holders are to the left of the door as you walk in , walk to the window this side and they are on your left. Not obvious to fine. Big downside is it’s so noisy. The road is busy until early the next morning.

It gives me no pleasure to write this... Very friendly when arranging 2 rooms for a special visit...a lovely, grand house if a little 'tired' outside. Free parking and a great location. Yes, the self check-in a bit fiddly but no big deal...but... When we arrived one of our rooms hadn't been 'serviced' since the previous 'occupiers' who had clearly had a great time : bin full of booze bottles, dirty towels over the bathroom floor and the bed unmade & clearly 'used'. Grim. We called the emergency number : the lady was clearly horrified, and offered to send someone round immediately but we had a dinner appointment : we couldn't even shower : the room felt 'soiled'. We went out and the room was 'ready' when we got back but the evening / stay was already ruined. Although things can / do go wrong with anything, anywhere, not cleaning / servicing a hotel room after a stay is like a new car being delivered without wheels. Worse, when I wrote after a few days (I'd waited for a mail with an apology / some sort of gesture) suggesting some degree of refund....no response. Both our room (and our friends) were generally 'dusty' and ours even had a large light where the plug had no 'back' on : totally exposing the mains wires! Again, it saddens me to write this : I stay in hotels every week and have never had a room 'unserviced' : how can that be missed? Basic. And no sort of gesture for a ruined evening / stay? Come on! Sorry....in many ways.

Since some of the negative reviews on this site were published, Torrington Hall has been completely refurbished, and we found it excellent. The rooms are beautifully decorated, spacious, clean and comfortable. Don't be put off by there being no bar or restaurant - there are plenty of alternative choices just a few steps away in St Albans. We booked three of the rooms, using it as a venue for a family get-together to celebrate a special birthday. It was ideal for this purpose. Access instructions, which have previously been criticised, were concise and easy to follow. No problem at all. We were delighted with the arrangements, the ambience and the whole experience. I am happy to recommend it without any concerns.

We arrived to check in and found that there are no staff on site. We checked in via the electronic system there however there was no information to find the key to our room! Thankfully there were other visitors there who we managed to ask. We entered the room and found the blinds were broke on the windows, broken plaster from the walls on the floor, TV wasnt working, Wifi kept dropping in and out, broken windowsill l, security locks on windows broken and to top it off a dead spider as well!! We couldnt contact anyone to make a complaint there so there was no way of asking for a change of room.