Villa 1565 - Saint Augustine

"The service was excellent, thank you for everything!"

DoubleTree by Hilton St. Augustine Historic District

"Very good service and everything very clean"

Hilton St. Augustine Historic Bayfront

"Amazing location and view, friendly staff."

The Ponce St. Augustine Hotel

"First of all, I have no complaints about the hotel's interior facilities. The only thing that made me angry was the front desk staff who checked me in. He was a middle-aged white man. When I checked in, I noticed that the final payment amount was different from what the third-party platform had originally quoted. I asked him if there had been a mistake and mentioned the amount I should pay (my tone was polite and not offensive at all). Suddenly, his attitude changed, and he said, "I don't care. You have to pay the amount shown in our hotel system. If you're not ready to pay, then step aside—there are other guests waiting. Don't argue with me.,take it up with the third-party platform." His attitude was extremely rude, and I became anxious. After going back and forth for few minutes, I suggested paying first and asked if I could pay in cash. He refused, saying I had to pay by card. I became even more frustrated but eventually compromised and paid by card. Then he started being difficult again, claiming there was a problem with the computer and that even the final payment couldn't be processed at the moment, so he couldn't check me in. I was very hungry at the time and just wanted to check in quickly, drop off my luggage, and go eat. His stalling felt intentional, as if he was deliberately delaying my check-in. By then, 20 minutes had passed since I arrived at the hotel. I had no choice but to leave my luggage in the lobby, eat first, and then return to check in. An hour later, I came back to the front desk, but no one was there to assist me. I noticed him resting in a small room next to the desk and called him out. When it was time to pay, I asked again if I could pay in cash, and this time, he actually allowed it (absurd). I asked him to provide a receipt for the final payment so I could inquire with the third-party platform about the discrepancy in the amount. He became very impatient and told me he couldn't give me a receipt of what I paid, only allowing me to take a photo of a piece of paper that didn't even specify what the charge was for. I was really speechless—this was the worst front desk service I had ever experienced. The next day, the front desk staff was a Mexican boy, and his attitude was completely different. I guess I was just unlucky."

Holiday Inn Express ST. AUGUSTINE DTWN - HISTORIC by IHG

"Le petit déjeuner était très varié. La chambre n'était pas tapis et le sol était sticky."

Casa Monica Resort & Spa, Autograph Collection

"L'hôtel était magnifique, il était proche de tout au centre de St Augustine, mais il dispose d'un très bon bar et d'un restaurant si le temps n'est pas parfait."

Hilton Garden Inn St. Augustine-Historic District

"beautiful hotel and food was good although we saw two couples leave angry because of more than a 30 minute wait for breakfast. staff present were doing their best but the kitchen staff couldn’t keep up with orders   from my personal viewpoint, my only complaint is the additional $25 per night for parking. it feels like just another way to squeeze the customer"

voco ST. AUGUSTINE - HISTORIC AREA by IHG

"The system crashed and couldn't check in in time😫😫😫"

AC Hotel St. Augustine