Fermain Valley Hotel

We had a fantastic 3 night stay at Fermain Valley. The fresh water and sweets in reception were a lovely touch. We stayed in an incredible spacious room (12) in the main building. It was very clean and the beds were extremely comfortable. The breakfast was AMAZING with a selection of fresh fruit, pastries and juice followed by a chef made meal of your choice. We tried as many dishes as we possibly could on the list. On our final morning we walked down to the bay and spent a few peaceful hours there before flying home. We will be back!

Such a great stay. All of the staff were friendly and went above and beyond. Greeted with a warm welcome on reception and at breakfast. We used the pool and Sauna and had it all to ourselves. We ate in the Mexican restaurant, Budo and it was amazing. Great atmosphere, attentive staff and great food. Walked from the hotel along coast path to St Peter Port which was easy and convenient. Will definitely return in the summer to enjoy the terrace.

Our first room wasn’t quite right but the staff changed us into another with no problems whatsoever. Apart from the quiet location and birdsong the best thing about this lovely place are the staff. Nothing was too much trouble and the breakfast team were amazingly friendly and very efficient. We will 100% be returning here. Thank you to you all.

A very clean and well kept hotel in a beautiful, peaceful setting. Lovely restaurants with the breakfasts and afternoon tea being particularly good. Staff were very attentive, helpful and friendly. We stayed for three nights and had a very relaxing time. If we were disappointed in anything it would be the room size. It was adequate but we expected something larger for the cost. Overall though, a lovely hotel which we would stay in again without hesitation

We’ve stayed here a few times, but feels like they’ve really upped their game in recent months - beds are always comfy, staff always friendly, hotel always well presented - but the smaller perks they’ve introduced give it a lovely personal touch now. Our kids (we stayed in a family room) were given stuffed toys on arrival. My dad a bottle of wine in his room. The milk & cookies in the evening were a nice touch too. Otherwise the pool is great - nice and warm; even on cold days. And the Fermaine Valley itself is always beautiful. Highly recommended.

On checking in at the hotel we were given rooms 38 & 39. The suitability of these rooms were questioned as prior research on social media had suggested that these rooms were noisy and overlooked a service area. The receptionist insisted that this was not the case. On visiting the rooms it was found that the rooms overlooked the entrance to a restaurant or a service area where there was: a) staff stood smoking. b) loose rubbish on the floor. c) bins of empty bottles. d) some sort of plant/equipment. e) the strong smell of food. The strong smell of food and the potential for noise from bin related activities and plant/equipment would have prevented the windows from being left open overnight. Problems with the showers were reported but not acted upon whilst during our stay. Also: 1. From the C.I Travel Group printed brochure, “All rooms have…. & fresh fruit”. No fresh fruit was provided. 2. The ‘Ocean Greek Eats’ restaurant was closed in the evenings. The restaurant was used for breakfasts and light lunches (no necessarily Greek based) but nothing else. The bar that served the terrace was generally unmanned, and you had to go looking elsewhere in the hotel for someone to serve you. 3. The breakfast service was fairly hap-hazard, verging on Fawlty Towersesc. Some days you might get Tea & Coffee but no cups. Others you might get a rack with one half a slice of brown toast and half a slice of white toast. Other days you might get a full rack of white toast and another full of brown toast. 4. Comments made by several members of the staff suggested that there was not enough staff employed to run the bars and restaurants. 5. Most of the ‘Sun Terrace’ was barriered off for no apparent reason despite the hotel being full. 6. Whilst checking out, our car was reversed into by the hotel Courtesy Mini-bus. The driver of the curtsey made no apparent attempt to contact us but thankfully the incident was witnessed by another resident and captured on a dashcam.

This is the second time I have stayed in this hotel. since my first stay, the hotel has become a part of Hand Picked Hotels Group, It would appear that no updating has been done, the hotel decor is tired, the Rock Garden restaurant is drab and needs brightening. The rooms are comfortable and the facilities are as described. The staff are attentitive, friendly and will look after your every need. The breakfast is of a good standard, and does not involve my pet hate hot buffet breakfasts.

It is 5 years since my Wife and I have been to stay at Fermain Valley. In that time much has changed and I am happy to say that most of it is to the good. The staff seem to be entirely new (I assume many left during the pandemic) and their quality and professionalism was very impressive. The location is pretty much perfect in my opinion (yes, there are many aeroplanes coming in to land at Guernsey airport during the day and they pass close overhead, but that didn't bother us at all). The food: well that's a personal preference, and there are 3 restaurants - The Ocean Bar & Grill serving mainly seafood dishes which was very good, The Rock Garden which is a steakhouse and was just ok, and Buho which is latin-themed and not something we found appealing. Breakfast is served in the Ocean Bar and was absolutely superb. On to the accommodation then, which is the only complaint I have really. 5 years ago we stayed in the main body of the hotel, and it was perfect. This time round we were in a 'gold' standard room which was located in the same building as the Buho restaurant - this is a very bad idea indeed if you are over 50 years of age. The restaurant is open most nights and closes at midnight and whilst the music isn't too loud ALL the time, once service has finished and the staff start cleaning down the equipment it is like trying to sleep in an industrial kitchen: banging, scraping, dragging and dance music thumping through the walls. I didn't enjoy that at all - the first time I have had to sleep with ear plugs in a 4 star hotel. In fact our room was definitely not that of a 4 star hotel, the main panel of the window - looking towards the sea - had blown it's seal and so was internally fogged all the time. Not great. That said, however, the overall experience was a very good one and I would definitely return - my Wife is not so sure, purely because of our room. If the hotel read these reviews, it's a bad idea to accommodate guests in the Buho building, it really lessens the experience.