Hotel & Spa Mont Gabriel

I based my choosing of the rated 4 star hotel based on the information that was provided on their web site. None of the information was accurate and the inexperienced staff couldn't help but say we don't know. For starter, my confirmation email on the day before said they will hold a deposit security of 150$ on my credit card, on on location the agent said it was 200$ when I showed my email from the hotel that said 150$. Said she couldn't help me and that I had to pay it. The hotel website said they had a kids menu at the bistro and restaurant, once on location the staff said there was no such thing and the website is not updated. The F.A.Q. section also said for toddlers 5 years old and under they could eat for 5$ whit a paying adult, which also where false information. I had to pay a adult regular meal for each toddler with a apple juice at 5.22$. Overpriced food with disappointing taste. My room had many issues too. 1- a giant nail coming out of the dirty carpet (had to put my bag on top of it to not get me or my family injured at night when walking to go to the bath room, 2-the large shower head had no water pressured due to the head being so dirty and holes blocked, had a few sprinkles to shower 3- the nespresso coffee machine was broken, had to trick it with my experience of coffee machines to make it work 4- there was no mini fridge like mentionned on the website but a wine cooler to put kids milk and yogourt, had to use my cooler with ice to keep things fresh 5- the hater was not working, call in a staff and said he 's not a maintenance guy and they'll be there in 2 days (had to figure out by myself that i had to unplug the ac on the long extension cord that was on the floor and plug in the heater, the room couldn' t handle both units on the power supply 6- the inside pool was so cold because the staff left all the windows open had and lots of flies in the pool and the hot whirpool was not fonctionnal (i choose that hotel for the inside pool because the weather was rainy 3 days out of 4 on my vacation) 7- the kids swing and slide was so old and dangerous, the slide was missing 2 screws and was on the verge on falling out, there where pieces of wood with nails around the broken structure and when my kids started swinging, i had to hold the structure so it won't fall, after a few minutes it was becoming too dangerous 8- i brought my amazon stick for the kids to watch on rainy days but the wifi connected was always breaking down, poor router 9- i understood with covid and shortage of the staff that the service was one day out of two, but when it was done, the maintenance left all the dirty laundry, towels and bags on the whole alley, i had to circle trought them to get to my room the whole way, it was removed the next day 10- the room with microwaves and ice machine , there where dirty plates from room services that stayed on the tables for 24 hours, we couldn't use the tables in that room when we used the microwaves to fed the kids, had to

Stayed there for my 61st birthday. Asked for the nicest room. Got the worst bed on the planet. Felt like it was caving in the middle. Had to hold on to the edge to sleep. Management did not care. Head of hospitality didn’t care. Absolutely garbage. Stay anywhere else!!!! Anywhere or you’ll be so very sorry.

So disappointed, although I admit our expectations were low to begin with. The hotel needs a massive rehab. It is rated 4 stars but is borderline 4, at best. The trip began with a clogged sink and brown water flowing from the hot tap. We complained. Some attention was made, but the problem persisted. Eventually a couple of guys replaced some parts. But the sink still flowed brown. Finally we were moved to another room the next day. It was patently clear they are short staffed. We know everyone is suffering the Covid factor. Hard to get staff working at low wages back to crappy jobs. I really felt fore the small staff on hand. They worked hard and long hours, especially when three weddings were happening at once. They must have been exhausted, but it also made for difficulty getting served by the pool. Impossible to describe how mediocre the breakfast buffet was—at a high price. We did it once and bolted thereafter for Tim Horton’s. We avoided dinner which was probably lame. Lunch was fried food by the pool—fine but not really satisfying for a full week vacation. The room towels haven’t been replaced in years. Lighting dim, pillows hard.

We wanted to try the dinner buffet on a Saturday night. Meat options were fish, pork and braised beef. All of them were cold to my taste and fish was heavely overcooked. No fruits, although salad variety ok (not so fresh though), sink water, maxwell house coffee (or similar). For 35$ per adult you’d eat better at a Chinese buffet. I get it, it’s a buffet on top of a mountain. Still not worth it Drive 9min to Ste Adele and you’ll get something better. Not coming back