The Palace Hotel, Sunny Day

It is my fith or sixth time in this dream like hotel-resort. I met many guests who are here for the 15 or 20th time so it speaks for itself/ For me after visiting 120 countries all over the World this is an optimal place for a yearly holiday and I take them normally off season. The hotel looksssss like a 5 star hotel cleane and nicely taken car. it is 5/5 in what relates for value for money- the food is great always fresh and good choice. Last time it ws even Gourmet quality and this time it is great. The Spa, the amazing staff, the locationnnnnnnnn so unique combining both the air, forest and mineral thermal water are a dream. I will certainly return duvijdene thanks vielen dank

Great property - excellent spa facilities with unique natural spring outdoor pool. Food and beverage offering was very good - the friendly staff in all areas were exceptional. Our room was well equipped and cleaned/maintained to a high standard

The service is terrible for a 5 star hotel. Only the maids were doing their jobs, although no matter what they did, the stench wafting from the bathroom pipes couldn't help but wake us up in the morning :X The air conditioners in all the rooms are set to work equally weakly and when a person walks down the corridor, he sees how people have opened their room doors because they are dying from the heat inside.. and this is a 5-star hotel! Paying BGN 500 (EUR 250) per night, we were accommodated in a room overlooking the park, where every morning at 06:30-07:00 they were sweeping the street in front of the hotel with some kind of machine that woke us up in the early hours of the morning, even though we had been assured by the reservations depar**ent that rooms with a park view are quieter than those with a sea view. The TV in the room restarted every 10 minutes by itself and the fan in the bathroom didn't work (when we asked the reception about this, we were 'reassured' that the fans in the bathrooms in the whole hotel didn't work, it wasn't just our room :@). After 3 nights in this terrible room, we moved to another one with a sea view. For this room we paid BGN 550 (EUR 275) per night and our last night at the hotel we couldn't sleep at all because there was some noise from the pipes in the bathroom - every 7-8 minutes there was a terrible banging in the the pipes from the room next to us. When we called reception to report this they didn't even bother to come to the room to check what was going on and we had to call them further and go down to the reception several times to inform us that there was nothing they could do and they didn't even offer to move us to another room.. the next day when we talked to the manager, he said that he could compensate us by treating us to 2 pizzas... and so, for a sleepless night that costs 550 BGN, they compensated us with 2 pizzas for 30 BGN... : And this is the first hotel we've stayed at where we had to pay for our nights in advance so they could be sure that whatever happens they've got their money.. otherwise they'd have a lot of denied payments for such cases like ours, but they know this very well.. No matter how much we talk, we still have a lot to learn from our southern neighbors in terms of hospitality and kindness, so our tourism will still be at the same dying level : In short - we would not set foot a second time in this badly-renovated hotel, which does not even deserve 3 stars.

Did 5 star all inclusive with family. Very polite and friendly staff except the man on the outdoor pool bar who could do with going on a customer care course. Food was excellent - so much choice and veryhigh quality. Spa, indoor and outdoor pool were great, plus beach on the doorstep with towels provided for beach and spa - fabulous holiday.

We stayed at another hotel fir 1 week. But we decided to stay a further 3 nights. So a contact found us this hotel. Very nice staff. Quite modern. Great AC in rooms. Half board option took food was a decent standard too. Plenty choice. Hotel located northern end of sunny beach. Shops inside hotel. Only thing for me very small pool.