La Luna Inn, Ascend Hotel Collection

as 2 young adults me and my friend felt SO SAFE and accommodated here. We had just moved hotels as we booked in a rough place in town, so after being uncertain on SF, we came here and the owners/workers were the friendliest people ever! They gave us a map and told us the best places to visit and places to avoid. The room was quite small but big enough for 2 people. It was all spotless and so clean. I 100% recommend this place to stay if you’re going to SF. As two 20 year old women from the UK, this area felt super safe and SOOO close to the Golden Gate Bridge. We couldn’t be happier with our stay. We couldn’t check in till later and we arrived at 10am but they let us check in early and get ready in our room. So so helpful!

Poor choice. Had underestimated how far from the centre of San Fransisco. Thank god for the number 28 bus route. The room was a good size and the bathroom was modern. The hotel had been recently refurbished. The Motel was noisy as effectively on Highway 101. The Wi-Fi was terrible. The TV didn't work and when I raised this I was told the maintenance man would come and fix it.. When this had not been done and I raised it again the next night the reception came and reconnected it to the internet which he could have done the night before. The TV guide would not work so had to scroll up channel by channel. Good local restaurants. The only time staff were helpful was when we were leaving for the airport.

I reserved on *********** got a great deal at this hotel for 3 rooms for my family of 10. The rooms were spacious, although one of our rooms smelled like cigarettes . They have a small fridge and a coffee maker.

Stayed one night midweek. Front desk guy was friendly. Got a room with a balcony. Big room with a king bed. Free parking. Close to Chestnut St. Nice. Not so nice? Street noise is excessive, noise from other guests is excessive, bath fan noisy, bed is new but super firm. Didn’t sleep great. Parking spots are tight

Please avoid this hotel at any cost because they are not trustful. If you have booked already then try to cancel it, unless you want them to steal your money. I will surely tell you my experience so you will be informed and don't experience the same thing as I did which was so bad. It give me trauma. I was in San Fracisco already and looked for a nice hotel. Casey (a guy that works there at reception) gave me a good deal per night, USD 60 including tax. Anyway upon my check in he made a huge mistake by taking out twice the amount I had to pay. Beside he took also another huge amount that I didn't know about it. He took my card and I don't know what he did but he could place transactions without my permission. Luckily I get notifications right away, so I asked him about it. He said that is deposit but it should be not taken from my account. He also said because they made some renovation during COVID, the system is also changed and is not working properly. To amends his mistake he came up wih a proposal which was to give me extra discount, USD 40 per night including tax. I sure accepted this. All this happened behind his boss back. He charged me by "mistake" USD 700,-. Casey tried to redo this but I still needed to wait 8 days because of the rules of the bank I use. To make sure I will get my money back I satyed longer than I really wanted in San Francisco. So after a fews days I extended my stay. Even without my present and nor authorisation he could take out money from my account. This was so scary so I asked him how this is even possible but I didn't get answer and he tried again to cancel the transaction.... but yeah for this new transaction I had to wait again 8 days. Anyway almost beng there two weeks in cold San Francisco I decided just to leave and believe I will get back my money. Luckily a day before I received 2 out of 4 transactions back. During my check out Casey did not say anything. Once I was in Flixbus to Los Angeles I got again notifications... He took money from my account without my permission and authorisation USD 410,- and USD 300,-. He knew I was heading to Los Angeles. I blokcked my card immediately. I don't know how he was able to take money from my account, without permission. I've never experienced anything like this. When I reached out to his boss he didn't take me serious and supported his lies. They basically stole money from me. I have reported and hopelly will get back everything. I wanted share my experience so you wouldn't expierence the same.

I'm so glad we booked here for our stay in San Francisco. The location was ideal with plenty of bus services around. The beds are so comfortable! The shower is good, the service was fantastic..cleaned the room every day with fresh towels and the bed made every day too. I would recommend this place to anyone wanting a stay!

酒店改造以後我第一次住這。很棒，地毯稍微有點陳舊，但房間很乾凈，床很舒服。床單很軟。酒店提供免費的歐式早飯，離總統俯，金門大橋，瑪麗娜格林和聯合街購物區都很近。真的很棒！我一定還會再住這的。