I booked this hotel to sleep for 2 nights. I contacted the hotel several times to ask about the type of room, and the person at the reception told me that it had no front view, that it faced the back, and that it had a balcony. That's why my surprise was very unpleasant when I arrive at the hotel and discover that my room has no windows!!! Only some skylights on the roof through which light enters in the morning, forcing you to wake up, but giving a horrible feeling of claustrophobia as you cannot see outside. I inform the man at reception that I had been told my room had a balcony, and that there is no point in offering a room without windows, and he tells me that is what it is (rather unpleasant). Furthermore, the room left a lot to be desired: in addition to not having windows, access was through the service area, the shower did not have taps, so the water came out through a tube (photo attached). The ventilation duct had never been cleaned (photo attached), making the room as a whole more typical of a 1 star hotel than a 4 star. Although the stay at this hotel has ruined my visit to Tuscany, I certainly think that the main problem is that a worker tells me something on the phone, and then it doesn't happen. Very very bad. Obviously I explained this to the front-desk guy on Saturday, but he didn’t seem to care very much.
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