Gatzara Suites Santa Gertrudis

What can we say about this amazing hotel, its beautiful, we stayed in a Suite for 6 nights and it was absolutely perfect, the room was very bright, spacious and airy with a little balcony overlooking the side street which got the sun during the day. Our room was spotless and cleaned to a high standard everyday. The staff were lovely, special shout out to the Reception staff, who were very helpful, arranging a hire car for us, as well as dinner reservations, taxis and pointing out all the places to visit while exploring Ibiza. The roof top pool area is perfect for finishing your day with a mojito. If you haven’t been to Santa Gertrudis, we recommend you go and stay at Gatzara Suites, located in such a beautiful village with amazing restaurants. We will be back!

First for the positive: the hotel is beautifullly and stylishly decorated in a very good location and the staff are very friendly. However for me, with hotels at this high price point, it’s the little details and customer care that make a difference. Unfortunately this hotel offers close to nothing in this respect and it feels like the owner/ manager has gone out of their way to save every penny possible. Some examples below: - No breakfast - deal with next door café for a tiny discount, but need to pay separately. Not even a bottle of water in your room or fruit to pick up - Bar only open from 6pm. We were there at 6.30 and still no one there - Basically, nothing is available during the day. There is a big beautiful space when you enter where they used to serve breakfast, but because there is nothing/ no one, in the end it ends up feeling like the entrance of a Holiday Inn. - Internet terrible - takes around 30mins to download an app, took me 2hrs to fill some online forms because it kept disconnecting - Gym: no towels, no water. Big space, but very few machines incl. no treadmill, cross trainer or weight machine. There are strict limits on number of people due to COVID, but they have external people coming in for classes, de-prioritizing hotel guests. - Pool on terrace is beautiful, but if you come in off season it is freezing cold with no heater and therefore virtually unusable. Also no towels around, absolutely zero service up there during the day or evening If the owner spent half the effort s/he put on decoration into customer service, it would be a fabulous hotel. Pity that after 4 nights here we are left with the feeling that there is no thought put into customer needs. For the price we paid, I can’t recommend this hotel.

My sister and I stayed for 10 nights and can’t say more about how welcoming and helpful the staff at reception are. From booking and cancelling restaurant reservations, to suggestions of their favourite beaches etc. The room was lovely and the design was perfect. It was a joy to come back to a clean room after a day out. Thank you Housekeeping. Our room was a little noisy in the morning due to the restaurant downstairs setting up. But goes with the territory. Great location, 25 minute drive to most places on the island, great restaurants, cafes and stores in the village.