Very bad service from the moment I arrived at the airport. Unfortunately the day I arrived in Rome there was a transport strike so my first point of call was the receptionist at the hotel for information on how to arrive at the hotel with 2 kids, 3 suitcases and in a foreign country. I telephoned the hotel for help, information etc and every question I asked the receptionist her answer was 'No lo so' (I don't know). Luckily for me I can speak a bit of Italian and told the receptionist to call me back once she knew something, Meanwhile I got our way to Santa Marinella and called the receptionist back to ask how to get to the hotel from the train station, she told me to walk and I told her to ask a hotel worker to come and pick us up! To walk was unthinkable with everything and the heat and the distance and I am long distance runner!!!!! The men that collected us were very apologetic, the driver of my car couldn't believe my travel story to arrive in Santa Marinella, he was very helpful. Once checked in my kids wanted to take a quick dip in the pool to refresh, it was 18:40 and the pool closed at 19:00 but as we got to the waters edge the lifeguard told us that it was closed because he wanted to go home. The rooms are very cramped and the bathrooms stank, the shower had the old fashion plastic shower curtains that stick to you. The next day I needed to get to the port to join my cruise, I asked the receptionist (big mistake) to help in ordering a taxi or some form of transport to get to the port....surprise...no luck...once again they couldn't do anything. So, why oh why, me a foreign person could go online and call all the available travel services in Santa Marinella and find a taxi to pick me up the following morning!!! Forget eating a this hotel, the prices are over rated for the food served here, (we ate breakfast and lunch...I can cook better), you are better off taking a very short walk to the restaurants nearby. The service was appalling, in all the years I have been travelling I have never met such uninformed/unhelpful people working in the hospitality industry. I pass by Rome often when travelling but I won't be booking a room at this hotel ever again and I advise anyone else....don't stay here!
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