Hotel HW High Wellness

It’s right in the city center so it’s good for business and city tour but could be not so good it depends. I got there late at night and the gate was shut so I had a brief shock kind of reminded me as downtown LosAngeles, luckily the taxi driver called them and made sure I went in safe. The gym and breakfast were big pluses. The staffs were 5stars.

When we arrived the taxi driver told us that we should not stay in this neighbourhood as it is dangerous and prone to gang violence. We asked to cancel our booking but the hotel refused. We decided to stay but came home by 7:30 each evening (before it went dark). We didn’t see any trouble during our 6 night stay. The hotel is brand new, very clean and modern. The hotel bar isn’t open but the staff do allow you to bring your own drinks from the local supermarket and drink them at the bar.

位置非常偏僻，內部和價位完全不匹配，外面非常吵

位置好，但是周圍環境比較差

Bad: The location is not convenient for tourists. Nothing is open Sat/Sun...not even any eating spot Breakfast is below average WiFi does NOT work most of the time Hot water in the shower is minimal Good: Staff is very helpful The chinese restaurant in the 2nd floor is VERY good

We stayed here for 3 nights on our visit to Santiago. The hotel seems to be brand new with some of it still under construction and not quite all the way operating yet (huge empty racks for a wine collection, no bar, restaurant not always open). The staff was extremely helpful and spoke English. The room was very nice, comfortable, and quiet. Breakfast was wonderful with servers and menu choices rather than a buffet. The location seemed a little ify - our first night there we walked many blocks in search of an open restaurant since the hotel restaurant didn't open until 7 and we were hungry. The only thing we could find was a Chinese restaurant on the corner in the midst of all the street vendors. Side note - just down the street there is a fabulous restaurant called Chilenazo but it seemed to only be open for lunch. As mentioned by another reviewer, finding the hotel can be a bit tricky. It's located on the 3rd floor of a building that has stores and a gym on the first two floors and there is no signage. The best entrance is on Romero Street around the corner from the actual address.

We stayed twice at the hotel during our visit to Chile. Rooms are adequate and as expected. The people are the best and so helpful just great. Even if your Spanish is wanting you will be served well; and if a misunderstanding occurs, it will we rectified. The hotel is in an interesting neighborhood and close to the Metro. One important issue: there are no sign to indicate that you are at the hotel; apparently the neighborhood building code does not permit it. Be reassured the address is correct, you just have to cross what looks like a bicycle parking lot for ubereats or grubbhubs…An alternative is Romero 2828 during daylight.

Hotel muy al estilo de asia pero al llegar al hotel me consigo con unos asiáticos ebrios y vomitando en el lobby del hotel una imágen terrible para mi gusto me quedé porque no tenía otra opción ya era de madrugada pero el ambiente es muy mal educado y pésimo

excelente servicio, personal muy servicial y amable. Observación aparte para Doris por su hospitalidad y buena atención y actitud. La comida estaba muy rica. Muy buena atención, con mi mamá quedamos fascinadas con la hospitalidad 😍