Cliff Side Suites

酒店位置地理好，訂的註明有窗的，結果衹有一扇小窗在門邊（124號）房間裏沒有窗户，進去時有氣味，説是已經給我們升級了，還讓我們看了最後一套家庭房，床位的空間更小，所以我們拿了124號房説好過一晚第二天邦我們換房，結果第二天我們不想麻煩就不換了。早餐還可以到10點，遲到了可沒東西吃了。 服務倒是挺好的，可以到服務枱告訴他你們已經到了，有人邦忙提行李，不然的話有很多台階夠嗆了。

絕佳的位置，出門右轉2分鐘內就是藍頂教堂，沿着海景步道十幾分鐘左右就可以到達費拉小鎮中心。房間設施新，很大很乾凈，前台服務人員非常熱情友善。房間外面的私人陽台可以欣賞到絕美的落日景觀。非常推薦的一家酒店，讓我們這次的旅行變得異常美好。

It was early in the season so there may have been some rough spots with room prep and service. The admin staff does well with English. Those who have a hard time with steps should not book any cliffside hotel! The breakfast was nice. ( coffee not awesome). The views are of course amazing and it’s an easy walk to many restaurants and tourist sites.

The hotel was worth it for the views alone. Breathtaking place to stay. The staff were incredibly friendly and helpful which made our stay enjoyable and relaxed. There are lots of steps (like most of Santorini). This is part of the experience! We loved the many areas to relax and chill out, and the room was very comfortable. Recommend staying here for sure.

The Cliff Side Suites Hotel is grossly misrepresented as a 4-star establishment, in reality, it resembles more of a 2-star quality experience. We had several disappointing communications with the Jet2holidays In-Resort Customer Helpers and Advisors whilst on holiday, and so had to take our complaint officially to Jet2 Holidays. From the moment we arrived, we noticed several issues that were inconsistent with the standard one would associate with a 4-star establishment. The facilities left much to be desired. The room appeared outdated and worn, contributing to an overall lacklustre atmosphere. Moreover, the quality of service we received during our stay was disappointing. Firstly, we had no meet and greet at the hotel drop off site. The minibus driver advised us to find our hotel by Google Maps, and we had to walk with several pieces of luggage each over cobblestones and numerous steps to reach the hotel, posing a potential health and safety risk. Upon arriving at Reception, a small room with only one room for one client, and already tired and hot from pulling luggage, the staff displayed a lack of enthusiasm and professionalism as we were left waiting outside in the midday heat without undercover shade or refreshments for an extended period of time. This greatly impacted our overall impression of the hotel and contributed to a sense of discomfort during our stay. Additionally, the amenities and features advertised on the Jet2 website and in promotional materials were not up to the expected standards of a 4-star hotel. We feel that we had gathered enough evidence to support our complaint, in demonstrating that the hotel did not live up to its claimed 4-star rating. 1. Speaking with Other Guests: We engaged in several conversations with fellow guests to gather more information about their experiences. These fellow guests support and share similar concerns about the hotel’s rating and appalling food served at breakfast times. 2. Contact the Hotel: We shared our observations with the hotel management during our stay and asked them to address our issues, which did not result in any immediate improvements or compensations. 3. Review Booking Details: We have reviewed our booking details, and on examination of the hotel’s description and amenities listed on the Jet2 platform where we made the reservation, we have compared the amenities and services promised in the booking to what we actually received during our stay. 4. Room Condition: The condition of our hotel room was far from what one would expect in a 4-star hotel. The furnishings appeared basic, dated, worn, and in need of maintenance along with industrial basic painted concrete flooring. There were noticeable signs of neglect including chipped paint, stained upholstery and scuffed furniture. Additionally, we were not provided with the following: a) Bed finishings, such as scatter cushions and end of bed runner as depicted on Jet2 images. b) A lack of adequ