The Westin Kierland Villas, Scottsdale

Disappointed & Not Worth the Investment We are currently staying at this villa and are extremely disappointed with the experience so far. On the day we arrived, my boyfriend got locked out on the balcony due to a faulty security bar that fell when the door closed behind him. I was out grocery shopping, and he was stuck outside in the heat for over an hour! When we unpacked, we realized we’d been placed in an ADA-accessible room. While we respect the need for accessible accommodations, it would’ve been nice to be told in advance. The closet rod is so low that all my dresses are dragging on the ground! That evening, the cable went out for hours, and we had been looking forward to watching the NBA Finals in our room. Instead, we had to leave and find a sports bar. This morning, we discovered the cooktop is broken, so we couldn’t even make breakfast & now we have to wait for them to fix it or give us a new room. Bottom line: everything feels like it’s falling apart. If you’re considering a timeshare here – DON’T! Owners seem to be placed in the worst, most neglected units. This experience has been frustrating, inconvenient, and definitely not the relaxing getaway we expected.

Just returned from our second visit to this great property...and we'll return again! We reserved the smaller one bedroom unit, which is fine for the two of us. It overlooked the golf course and mountains in the distance. Both pools were heated and clean, however the 'recreation pool' closed at 7 pm. It should remain open until at least 9 pm, as after 7 pm families migrate to the 'relaxation pool', which is not very relaxing to those of us who are child-free. Ate at the poolside grille only once. No negative to them, but with Scottsdale offering hundreds of options, many of which have food and drink happy hours, we ventured off property alot. The expected food was fine, with the French Fries being excellent! Service provided by friendly Juan was excellent, as well. Two grocery stores are very close by and served by the villas shuttle, so we were able to cook breakfasts and some lunches in our unit. All in all another great trip to this well maintained property!

We have stayed at the Westin Kierland Villas many times, and it continues to maintain its standard of excellence. It begins at the Front Drive with a warm welcome from the Bellmen - Rob, Troy, and Scott, who are always eager to assist in any way. The Front Desk is professional, efficient, and helpful. Our villa was well-maintained, and if a need existed, the maintenance staff was prompt and thorough. The grounds continue to be a beautiful garden-like setting. The food in the restaurant is very good. We would like to recognize the bar staff - Dani, Devon, Sean, and Erica - for their service and for creating a fun environment. The servers - Juan, Joseph, Lexie, and others were very attentive to our needs. The pool staff (Spencer, Mike, Alison, et al.) kept us well-hydrated and comfortable. It is worth mentioning the addition of several new fun activities, stargazing, Bar Trivia, Owners' Reception, where we enjoyed beverages and snacks while mingling with Villa Leadership and other patrons, recreation pool activities, and several music events (Steel Drums was particularly enjoyable). We look forward to our return this fall. Thank you, Westin Villa staff!

We stay at this property every February/March and are never disappointed. The location is somewhat secluded but convenient; the rooms are clean, comfortable and include kitchens; and the property is very well maintained. Best of all is the client service - all of the staff from the management team to bartenders to housekeeping are friendly and helpful. Better choice than a typical hotel room or a rental house. Highly recommended!

Coming to Westin Villas is like coming home. As an owner we always receive the very best rooms in building 2,3,4 and 5. This last trip we had a room in building 5 overlooking the golf course. Not much of a view on the second floor but it's always fun watching the golfers sink their balls in the water. The Villas has everything you would need to cook for the entire week. We did however request an additional comforter for the pullout couch, which arrived shortly. The rooms recently received a makeover which improved Kierland even more. Yes to Internet TV. However I did find that the Internet was slower. Maybe this is due to all the off the users watching Netflix. Something I need to raise with the board. However I was still able to work. The staff at the Westin are incredible. I love seeing the same bar staff every year. Kevin is the best salesman at the Marriott sales office. He is the guy to talk to if you want purchase, trade or exchange your Marriott timeshare. However a huge shoutout to the maintenance grew for keeping the BBQs clean. Here are my tips and tricks regarding Kierland as an owner and frequent visitor: 1) Request a fire in the evening during the cold seasons. Ask the maintenance grew for firewood 2) Pool and hot tube is open 24 hours.. Hot tube is the best hotel ever 3) Use the gym and steam room. OMG!! 4) Daily happy hours. The best!! 5) Amazing BBQs, recommend BBQing in the evening. Get food from Safeway's a few blocks away. Get meat from Rusty Nails Butcher!! Omg their steaks are incredible. 6) Kurag coffee machines. Bring your pods. Kierland has coffee to purchase. Great onsite food. 7) Westin resort has a nice new bar! Wow what an improvement 8) Visit Kevin at the sales gallery. He is not pushy. Super knowledgeable and won't lie to you to sell you something 9) Must visit Westin resort. Pools are incredible. 10) Wow never knew pickleball was so much fun. Lots of pickleball courts at Westin. Can't say enough about the Westin Villas. Already booked for next year!! Westin Villas have created many memories and was my getaway during Covid. A must stay!!! Additional item: Omg I left one shopping bag behind in the room which had a lot of new cloths that I purchased at Kierland Commons. Housekeeping had found the bag and stored it for safekeeping. Once I noticed the missing items I called Kierland. They had located the items and shipped everything back to me!! Wow..

My wife and I have stayed at the Villas 4 years ago, we stayed in the same building this time. The staff are absolutely wonderful enjoyed most all our interactions . The exception was when we asked to have the sewer smell investigated on Sunday after arriving Saturday. We got no answer and the smell continued. We again asked if it was looked at and were told they would check…nothing. Tuesday we were talking with an off duty employee (could have been front desk staff) on the lower level and she said it happens but could do some digging. Still no one responded to our issue. Wednesday we thought the smell was less and it possibly got resolved only to wake up Thursday to strong sewerage smell (gaging). We went to the front desk and asked what they found and were told they would check with management and let us know. We heard nothing. Friday morning was enough, a villa that is 900.00 villa and still smell of sewage smell not investigated so we demanded to see the manager. Explaining we would like it corrected. She did call us throughout the day Friday with updates but at the end of the day it still smells. They offered a room change saying “if you want to go through that for one more night”. We stayed in the room that they put a bottle of wine and card. We received 250 removed off our bill. I really just wanted management to understand what happened. We should have been moved Sunday for the cost of that villa Tried to leave on their website but I must be challenged because I couldn’t.