Hôtels Ascott à Shenzhen

We had a very nice and impressive stay at Ascott. 100% recommend especially if traveling with families. Good location to the shopping mall, easy access to the subway. Also big thanks to Nancy who gave us a late check out offer. Will definitely choose it again for the next visit. Thanks

The hotel boasts an array of top-notch facilities, impeccable service, and a stunning entrance garden adorned with a diverse selection of plants and flowers. The spacious and spotless room, complete with a fully functional kitchen and laundry amenities, truly made our stay feel like a home away from home. Loved the clubhouse mostly the reading and family area , looking very homely . The staff were incredibly knowledgeable and helpful, especially when providing directions and YOYO and ICEY was very helpful However, there is significant room for improvement in the breakfast section. The food was disappointingly served lukewarm rather than hot, despite our expectations of a wide variety of Chinese dishes which is should be served hot mostly the dimsum and noodles section . Additionally, the breakfast staff seemed more inclined to avoid guests rather than assist them, as they struggled with basic English communication. Despite this, overall, the hotel is exceptional and could truly stand out with enhancements in the breakfast department.