To Hotel:
I recently stayed at this hotel and wanted to provide some feedback based on my recent stay:
1. Communication Channels:
Currently, there is only one ************** phone number available for contacting the hotel, It's really inconvenient for international visitors.
I suggest adding email and other communication channels to make it easier for everyone to get in touch with you.
2. Room Lighting Controls:
The current light switches in the rooms only allow for all lights to be turned on or off, or for certain groups of lights to be controlled by scene switches. This limitation makes it inconvenient for guests who would like to control individual lights.
It would be much more convenient if guests could control each light separately.
3. Window Curtains:
The window curtains in the rooms can only be fully opened or closed, without the option to partially open them. This lack of flexibility can be inconvenient for guests who prefer a partial view or controlled sunlight.
It would be much more user-friendly if guests had the option to partially open the curtains for better control of lighting and privacy.
4. Screen Mirroring and Projection:
Right now, the only option for screen mirroring is through WeChat mini-programs, which might not be suitable for all guests, especially those from outside of China.
It would be great if you could provide internationally compatible screen mirroring options and HDMI interfaces for guests to connect their devices easily.
5. Multilingual Room Phones and Physical Keys:
The room phones should offer options in languages other than Mandarin, as not all guests can communicate effectively in Mandarin. Additionally, giving guests with physical phone button to contact front desk would be much appreciated.
6. English TV Channels:
It would be great to include English-language channels on the in-room television. This would cater to the needs of international guests who prefer English content.
I believe that implementing these suggestions will contribute to an enhanced guest experience, and I look forward to seeing these changes implemented soon.
Best Regards,
KW
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