Avis : Vienna Hotel (Shenzhen Luohuo Aiguo Road)

A very nice hotel , just in their internet was weak and made some trouble for me for doing some stuffs

Booked three rooms for a family of six. This was part of my extension as trip app allowed me to cancel for free until the same day at 6pm. This was really useful as I was uncertain whether we needed to stay over at HK for the night. One particular shoutout to the receptionists on Wednesday evening. I requested to extend the day to check out on 23rd at 10pm. Rightfully their day room is charged until 8pm only but they kindly accommodated us to check out at 10pm :D for this I’d definitely give them a 5 star for service! Sightseeing wise, there’s a donghu garden near the corner which can provide for a v nice walk, and I happily had chagee tea at vicity. Both are within ten minutes walk from the hotel :D

Summary: I strongly discourage using this hotel unless you smoke like a chimney and enjoy the company of people lacking social etiquette. Good: Laundry Room size Bed comfort Room furniture Breakfast variety Reception service Umbrellas available Housekeeping service Shower size & hot water arrives fast Bad: No room safe No room fridge Room TV turns on with loud violin music every time guest enters Room curtains open every time guest enters, even late at night Only 1 very slow lift for guests (2nd lift malfunctional) Housekeeping occupies entire lift with trolleys of towels & linen, every day, which slows the lift even more. Robot obstructs the lift & slows it even more. ~20 minutes walk to / from the three closest metro stations (Cuizhu, Tianbei, and Tai'an) Some rooms noisy Laundry not accessible before 9am Ugly: Guests smoking everywhere, including laundry, passages, & lifts Hotel not enforcing their own no-smoking rule Room smelled of smoke Guests aggressively spitting in rubbish bins at reception and at lifts, even within sight of breakfast tables Guests openly and very loudly clearing their throats in corridors, lift, breakfast hall, and reception Guests overtly and loudly cutting finger nails in lifts & dropping residue on the floor I realise that the hotel cannot police every guest, but the complacency demonstrated by the hotel condones and encourages disturbing antisocial behaviour. There are cameras everywhere, including in the lifts, foyers, corridors, & 7 at reception. These are likely just for show and are not actively used. While the reception, housekeeping, breakfast, room, bed, and shower, are all good, the hotel's lack of underlying respect and blatant misinformation online about smoking, attracts the sort of guest with whom I do not feel comfortable. I would not want to stay at this hotel again. There are many better hotels around that cost only a small bit more. I'll happily pay a few more CNY for a smoke-free environment with good quality people.

Lin is really nice,we all family is great experience in shenzhen👍

front desk lin really nice good service i love it

Clean environment, good hospitality, nice location. The staffs are friendly

Good service. Thank you Mr. Front desk FO:032

设施：OK 卫生：OK 环境：OK 服务：OK

The best hotel in Shenzhen

Nice & pleasant

第三次入住，跟之後2次一樣衛生不錯，早餐多選擇，室內聲控很有趣，只是交通不太方便，最近的地鐵站也要步行15-20分鐘才能到達，不過在國內call車十分方便及便宜，交通不便這點可以無視。 今次發現2個枕頭（每人2個）原來昰軟、"實"各一適合不同愛好者，這點值得一贊👍

可以説是又一次非常滿意的體驗。維也納愛國路店是我來深圳的常住酒店。乾淨衞生、服務周到，前台態度也非常好！早飯也非常豐盛，完全可以滿足我這個大胃王。地處的位置在羅湖區，交通很方便，也能體驗深圳老區的鬆弛感。是旅遊和工作居住的上佳之選。

此次商務出差入住的酒店令人印象深刻。房間寬敞整潔，佈置温馨且設施完備，床品舒適，保障了優質睡眠。酒店服務周到，從入住時的熱情接待到退房時的便捷辦理，工作人員態度親切專業。早餐豐富多樣，位置交通也便利，是商務出行的理想之選。

為了去香港過蓮塘口岸近一點定的這家酒店 我覺得酒店很好 房間乾淨 隔音也可以 前台辦理入住速度挺快 早餐點贊很豐富