Avis : Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Cher/Chère kim/yeonhui, Bonjour. Nous sommes le Grand Mercure Imperial Palace Seoul Gangnam. Nous vous remercions sincèrement d'avoir laissé un avis positif et d'avoir choisi notre hôtel malgré votre emploi du temps chargé. Nous vous prions de nous excuser pour la faible hauteur sous plafond de votre chambre, la rénovation de la salle et les divers services qui n'ont pas été satisfaisants. Nous sommes néanmoins ravis que vous ayez pu vous reposer confortablement dans cette chambre spacieuse. Nous continuerons à faire de notre mieux pour répondre à vos attentes. Au plaisir de vous revoir. Merci. Grand Mercure Imperial Palace Seoul Gangnam Dream

Réponse de l'établissement: Cher client, Bonjour. Nous sommes le Grand Mercure Imperial Palace Seoul Gangnam. Nous vous remercions sincèrement d'avoir laissé un avis positif et d'avoir choisi notre hôtel malgré votre emploi du temps chargé. Nous apprécions grandement votre évaluation positive de notre hôtel. Nous sommes ravis que vous ayez été satisfait du surclassement de notre hôtel, de son parking pratique, de sa propreté et de ses lits confortables. Cela a été un grand encouragement pour tout notre personnel. Nous continuerons à faire de notre mieux pour répondre à vos attentes. Au plaisir de vous revoir. Merci. Grand Mercure Imperial Palace Seoul Gangnam Dream

Réponse de l'établissement: Nous sommes le Grand Mercure Imperial Palace Seoul Gangnam. Nous vous remercions sincèrement d'avoir choisi notre hôtel et d'avoir laissé un avis positif malgré votre emploi du temps chargé. Nous nous efforçons toujours d'offrir à nos clients un séjour en toute sérénité. Au plaisir de vous accueillir à nouveau.

Réponse de l'établissement: Cher Modayuki, merci de votre fidélité. Nous vous remercions sincèrement d'avoir séjourné à nouveau au Grand Mercure Imperial Palace Seoul Gangnam et d'avoir pris le temps de nous laisser un commentaire chaleureux malgré votre emploi du temps chargé. Toute notre équipe est ravie d'apprendre que vous avez été satisfait de notre service de taxi. Nous mettrons tout en œuvre pour offrir à tous nos clients un séjour inoubliable et satisfaisant, ainsi que de merveilleux souvenirs. Nous espérons sincèrement vous accueillir à nouveau prochainement. Nous vous souhaitons santé et bonheur. Merci beaucoup. Cordialement, Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Imperial Palace Seoul Hotel Tout d'abord, nous vous remercions sincèrement d'avoir choisi de séjourner dans notre hôtel ainsi que de votre confiance et de votre soutien en nous. Nous écoutons toujours les précieux avis de nos clients et nous efforçons de fournir de meilleurs services. Nous examinerons attentivement les problèmes que vous avez soulevés et les prendrons en considération pour les futures améliorations du service afin de continuer à améliorer la satisfaction de nos clients. Nous sommes profondément désolés pour les désagréments que vous avez rencontrés lors de votre séjour. Nous continuerons à nous efforcer de dépasser les attentes de nos clients et d'offrir une expérience d'hébergement plus spéciale. Merci encore d'avoir partagé vos précieux commentaires et au plaisir de vous accueillir à nouveau lors de votre prochaine visite. Merci à l'Imperial Palace Séoul Hôtel

Réponse de l'établissement: Dear Bruce,Greetings from Grand Mercure Imperial Palace Seoul GangnamThank you sincerely for taking the time out of your busy schedule to leave us such a valuable review and for choosing to stay with us. We deeply appreciate your positive feedback about our hotel.We are especially delighted to hear that you had a pleasant time in our clean and comfortable rooms. Your kind words are a great encouragement to all of our staff members.We will continue to do our utmost to meet and exceed your expectations. We truly look forward to welcoming you back in the near future.Thank you once again.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.First and foremost, thank you very much for choosing to stay with us and for taking the time to share your valuable feedback.We are truly grateful for your kind words and your thoughtful review.At Grand Mercure Imperial Palace Seoul Gangnam, we remain committed to creating meaningful and satisfying memories for all our guests.We sincerely look forward to welcoming you again in the near future. Until then, we wish you continued health, happiness, and all the best.With gratitude,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: 그랜드 머큐어 임피리얼 팰리스 서울 강남입니다.먼저, 임피리얼 팰리스 서울을 이용해 주셔서 대단히 감사합니다.임피리얼 팰리스 서울은 앞으로도 고객님들께 기억에 남는 추억을 만들어 드릴 수 있도록 최선을 다하겠습니다.다시 뵙기를 고대하겠습니다.감사합니다.그랜드 머큐어 임피리얼 팰리스 서울 강남

Réponse de l'établissement: Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.Thank you very much for taking the time to share your detailed feedback following your stay with us in May 2025. While we are grateful for your honest impressions, we are sincerely disheartened to learn that your experience did not reflect the level of hospitality and professionalism we strive to uphold.Please accept our sincerest apologies for the inconveniences you encountered — particularly regarding the lack of responsiveness from our service team, the checkout experience, and the impression given during your final interaction with our staff. These are not reflective of our service standards, and we deeply regret the frustration it caused.We would also like to clarify that our full room service operation is currently in preparation and is scheduled to launch in the near future. Until then, we understand the importance of providing timely support and communication, and we are reinforcing service response protocols with all relevant teams.Your comment about the laundry bag policy is also well taken. We are reviewing this practice with the aim of aligning it more closely with guest expectations at a five-star level.Lastly, your feedback regarding staff courtesy and attentiveness is being shared with the Front Office leadership team. Further service training and behavioral coaching are being implemented to ensure a more professional and welcoming environment for all our guests.We truly appreciate your candid feedback, as it guides us in making meaningful improvements. It is our sincere hope that we will have the opportunity to welcome you again in the future and restore your confidence in our service.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Dear Valued Guest,Warm greetings from Grand Mercure Ambassador Seoul Gangnam.Thank you for taking the time to share your feedback. We truly appreciate your kind words about our elegant lobby and breakfast.We also acknowledge your comments regarding the room, location, and family stay charges. Your input is important to us and will be shared with the relevant teams to enhance our guest experience.We sincerely hope to have another opportunity to welcome you in the future with improved service and comfort.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Dear Valued Guest,Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.Thank you very much for staying with us and for sharing your valuable feedback.We’re delighted to hear that you appreciated the cleanliness of our facilities and our convenient location.At the same time, we sincerely take note of your comments regarding our service team. Please rest assured that we are continuously working on staff training to improve service quality and provide a more satisfying experience for all our guests.We hope to have the opportunity to welcome you back in the near future and show you our improvements.Thank you once again for your time and feedback.Warm regards,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Warm greetings from Imperial Palace Seoul. From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, we will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely, Imperial Palace Seoul

Réponse de l'établissement: Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.Thank you sincerely for taking the time to share your valuable feedback with us, especially amidst your busy schedule.We are truly delighted to hear that you had a pleasant stay.We will continue striving to deliver even more thoughtful and attentive service on your future visits.With appreciation,Grand Mercure Imperial Palace Seoul Gangnam

Réponse de l'établissement: Thank you for choosing Imperial Palace Seoul and taking the time to leave us your valuable feedback. We are dedicated to ensuring that every guest who visits our hotel enjoys a comfortable and safe stay. We eagerly look forward to welcoming you again in the near future! Imperial Palace Seoul