Lilleshall House & Gardens and Lilleshall National Sports Centre

This is not a hotel, it's a sports centre with bedrooms. Difficult to find room and noisy. Bedroom clean and bathroom a bit small. Breakfast had a good selection.

This place is awful. There is absolutely NO service and all staff is busy telling guests that they dont know anything and Therefore cant help you. You cant get Food unless you booked it along with the room and there are No restaurants near the hotel. Taxis are difficult to get and they dont take cards. We were here at an international meeting with people from Canada, Australia, Japan etc and all participants was chokked from the lack of service and kindness from the staff. DONT GO THERE….

Beautiful hotel inside out, we had 3 rooms and the rest of my family had 3 rooms so in total 6 rooms. Each room had different layouts and sizes, they looked beautiful and clean this could be due to the fact all rooms were refurbished. 1 of the room had toilet seat broken, the room was changed straight away upon informing reception regarding the toilet seat. Garden area was beautiful. Breakfast was perfect, but we found he scramble egg dry. Cons are the check out is at 1030am, even though this was actually mentioned on the *********** we did not notice until we placed our booking.. when we realised we contacted the hotel straight away only to be told we would be charged £45 per room is we wanted to do a let checkout at 12pm (£45 for per room just yo stay 1 hour 30mims extra, ridiculous.. we only paid £65 per room per night), couldn’t cancel the booking as it was non refundable.. during checkin we humbly requested if they could allow at least one of the rooms for an extra one hour (11:30am check out) but the receptionist showed us a yellow note saying it said we were told any late checkout would be £45 per room and she couldn’t do anything but charge £45 even if it is for an hour late checkout. Lift was vey noisy… however Louise in the restaurant put a smile in our face, she was so supportive, we had a 2 year old son who loves his warm milk, when my wife approached Louise, Louise told my wife she would arrange warm milk for my 2 year old and she did, she also told my wife to go back at 10am and she would give full up our baby bottle with warm milk in case he needs another feed during our journey. She was really nice and very helpful.. though the check out made us very unhappy, Louise at least put a smile on our face… thank you Louise.

I stayed at Lilleshall hall hotel last week for a Chris**as work event, the night itself was wonderful and a lot of effort had gone into making it festive, the Chris**as Dinner was great and the room was decorated well, could not fault the evening…. However my stay at the hotel and our guest room was not to the same standards. There was no signal in the area and the wi-fi was not working, the reception couldn’t help, they said everyone is having issues with it although the receptionist was sat using her mobile. I noticed there was no hairdryer in the room and I asked for one I was told that there should be one in every room and someone would bring me one… 90mins later, still no hairdryer. I went down to reception again to be greeted with a new receptionist who told me she couldn’t do anything about it, I got annoyed as I was told I was going to be brought one so she agreed (eventually) to get one to me, it arrived 20mins later. The room for 2 guests only had a bath mat and two small towels to shower with not even a hand towel, not useful when the sink being a rounded bowl couldn’t handle the tap being on more than a dribble as it washed up and spilled all over the floor. Morning after our do, we headed down to breakfast just after 9.15 which was served until 10 to empty trays and was told to help ourselves to very little, there was no sausage, tomato or mushrooms they had ran out. The server told us they wasn’t told of the numbers staying and didn’t have enough. Such a shame as the place overall is beautiful and the night time party was great but customer service not a very strong point and staff are less than helpful, even when I expressed my concerns via email I was given a uninterested response. Definitely would go back for a night out but stay at the premier in down the road.

I stayed here on a short motorcycle tour and found it ideal for my needs. The room I stayed in was a ‘Sports’ room but was a good size with twin beds and a nice en-suite. Breakfast was included in the room rate and an evening dinner was available at a reasonable cost which was a buffet style with choice of mains and plenty of food. The grounds are beautiful and worth a walk around. There are a couple of bars one that had a gorgeous veranda for sitting out in the sun. The staff were great so all in all it’s a good place to stay.

Rachel food manager, what a lovely person, so helpful with sincerity muzt also mention the wedding buffet food was excellent as well as the wedding service.. As for the venue, it was perfect, fantastic location and superb gardens... Found the drinks reasonably priced Thanks again rachel and the team.. A special day made memorable...

We stayed here for a couple of nights when visiting family. We were pleasantly surprised at how nice our stay was. The family room is a great size and the bathroom is huge. This isn’t a traditional hotel with room service etc but nonetheless, we didn’t need any help with anything. Breakfast was fantastic - nothing fancy, little fuss but really enjoyable. The grounds are beautiful. We will definitely be staying here again.

Well, where do I start. Stayed in Kent Hall. Definitely not for people with mobility issues. Make it clear before booking! Stayed in the athletes accommodation, which if you are happy with cheap and cheerful, you won’t be disappointed. We tried the evening meal on the first night. Soup was lovely, and that was about it. Was issued with a refund and apology, being advised that things are changing in weeks to come so won’t happen again. If you want a proper hotel and luxury stay,, this is not the place for you.

Stayed in the Clayton block, lack of signs that direct you to accommodation. On approach building looks out of a horror film. Rooms very tired and dated, coat hooks hanging off walls, door framed knocked and paint missing, window sills lack of paint, windows dirty and panes misted and discoloured. Lack of elec sockets, loose fittings, bathroom tiled floor, no way of putting wash bags off floor other than one thin shelf above sink, no plug in sink so have to run tap for a shave, towels have to hang on disabled hand rails. Breakfast quite poor unfortunately, cafe shuts at 6ish. Come on management get your maintenance team to walk around pads sorry I mean rooms. One thing is the bathroom stinks of damp, no ventilation… I work in a prison and can tell a like away that funiture, colours and fittings are hmp, get it tidied up. Checkout is another thing, led to believe check out was 10:30 then told always been 09:30 but on room door Sunday is 12:00…. Little bits like this is what you need to address, then maybe your kpi would improve…