Oasia Resort Sentosa by Far East Hospitality

Avis : Oasia Resort Sentosa by Far East Hospitality

Oasia Resort Sentosa by Far East Hospitality

23 Bch Vw Rd, Palawan Ridge Sentosa Island, 098679, SingaporeVoir le détail de l'hôtel
Oasia Resort Sentosa by Far East Hospitality
Oasia Resort Sentosa by Far East HospitalityOasia Resort Sentosa by Far East HospitalityOasia Resort Sentosa by Far East Hospitality
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Avis des voyageurs

9/10
Excellent
1302 évaluation
Avis vérifiés
Emplacement9.3
Commodités8.8
Service8.9
Propreté9.1
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Toutes les évaluations(1302)
Évaluations positives(1249)
Évaluations avec photos/ vidéo(509)
Déplacements aisés(152)
Idéal pour les enfants(61)
À proximité de la gare(46)
Nourriture de qualité(41)
Baignoire de qualité(34)
Plage de qualité(11)
Évaluations négatives(53)
HHSG
Séjour au nov. 2024
En famille
16 évaluation
9.5/10
Extraordinaire
Publiée le 18 déc. 2024
Nous avons séjourné plusieurs dans cet hôtel. Je vous remercie pour le petit déjeuner préparé à 5 h du matin avant notre vol. C’était très appréciable ! Nous avons passé un super séjour.
Réponse de l'établissement: Dear Sir/Madam,Thank you for your continued trust in us! We're delighted to hear you had a great stay and that the 5am breakfast was helpful before your flight. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Izat IsmailSenior Guest Service Executive
Utilisateur anonyme
Séjour au oct. 2022
En couple
2 évaluation
10.0/10
Exceptionnel
Publiée le 25 nov. 2022
C'était très bien. Emplacement idéal pour aller en ville. Un train gratuit à côté de l'hôtel pour se rendre au métro. Le service à l'hôtel était impeccable.
Réponse de l'établissement: Dear Guest,Thank you for sharing this review.We are delighted to hear that you had a comfortable stay with us.We will continuously strive to elevate the service levels at Oasia Resort Sentosa and we all look forward to welcoming you back soon.Jayson DiazDuty ManagerRefresh.Refuel.Recharge
NOORZEELA Binte
Chambre première
Séjour au mars 2025
En famille
9 évaluation
9.0/10
Excellent
Publiée le 13 avr. 2025
Tout le personnel est super gentil et serviable. Surtout Firdaus, Cheryn et Jay ! J'ai cependant adressé une réclamation à Darren concernant la salle de bain, et le problème a été rapidement résolu. Merci Darren ! Expérience globale : j'ai vraiment apprécié mon séjour et je reviendrai avec ma fille. D'ailleurs, il est très pratique de se déplacer sur l'île grâce à la navette gratuite et au monorail.
Texte originalTraduit par google
Réponse de l'établissement: Chère Mme Noorzeela, Merci beaucoup pour vos aimables paroles et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous avez passé un agréable séjour et que vous avez trouvé notre équipe chaleureuse et serviable. Un grand merci pour votre reconnaissance envers Firdaus, Cheryn, Jay et Darren. Nous sommes ravis que Darren ait pu répondre rapidement à votre demande et nous ne manquerons pas de leur transmettre votre appréciation. C'est également formidable de savoir que la navette gratuite et le monorail ont facilité vos déplacements sur l'île : un atout majeur pour explorer Sentosa ! Nous avons hâte de vous accueillir à nouveau, vous et votre fille, pour un autre séjour mémorable. Cordialement, Mohamed Faizal, Responsable Expérience Client
Mrs.Lee.
Chambre première
Séjour au mars 2025
En famille
1 évaluation
9.0/10
Excellent
Publiée le 6 avr. 2025
Nous avons reçu un accueil chaleureux et agréable de la part de Tiara, qui nous a aidés à organiser notre enregistrement sans problème. L'hôtel a fait de son mieux pour organiser et préparer au mieux l'anniversaire de ma fille, ce que nous avons vraiment apprécié. La chambre était spacieuse et idéalement située près du Resorts World Sentosa, même si le téléphone de la chambre est resté inutilisable malgré le signalement le lendemain matin.
Texte originalTraduit par google
6/8
Réponse de l'établissement: Cher client, merci d'avoir partagé votre précieux avis. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Au plaisir de vous accueillir à nouveau prochainement. Cordialement, Mohamed Faizal, Responsable Expérience Client.
Paige Lim
Chambre première
Séjour au avr. 2025
En couple
2 évaluation
7.5/10
Publiée le 1 juin 2025
The room was bright and cosy. I was delighted that the hotel prepared some brownies and local snacks for my birthday. However the air con was spoilt and we had to call multiple times to get it fixed but service was so slow. In the end we got a change in room and complimentary breakfast. But the experience of a stuffy air con and slow service was extremely unpleasant.
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Réponse de l'établissement: Dear Guest,Thank you for your kind words and for taking the time to share your feedback.We’re glad you enjoyed the cosy room and birthday treats. However, we sincerely apologize for the inconvenience caused by the air conditioning issue and the slow response in addressing it. We understand how this impacted your experience, despite the room change and complimentary breakfast provided.Your comments have been shared with our team to improve our service efficiency. We appreciate your understanding and hope to welcome you back for a smoother and more enjoyable stay.Warm regards,Prince LaiOasia Resort Sentosa Wellness Host
Invité
Chambre première
Séjour au avr. 2025
En couple
1 évaluation
7.5/10
Publiée le 4 juin 2025
The checking in time not so good.. the guy ask me to sit down while others does not follow queue.
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Invité
Suite familiale, pour 3 personnes (canapé-lit)
Séjour au avr. 2025
En famille
1 évaluation
9.5/10
Extraordinaire
Publiée le 9 juin 2025
It's a birthday celebration staycation with the staff preparing some suprises for the birthday gal. The room is spacious and we loved the layout design where the foyer and the bedroom are separated. The beds and pillows are so comfortable that we changed plans to stay in the room after dinner instead of of going out for a walk. We will definitely be back for our next staycation. PS: some minor feedbacks on having issues on the WiFi connection and the water dispenser wasn't plug in due to insufficient switches.
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XPN
Chambre première
Séjour au avr. 2025
En famille
7 évaluation
8.0/10
Très bien
Publiée le 28 mai 2025
There are 4 hotels connected, nice place to stay and explore around. Surrounded by some legit restaurants and few good spot for fireworks.
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Réponse de l'établissement: Dear Guest, Thank you for sharing your valuable review.We are delighted to hear that you had a pleasant stay with us overall. We all look forward to welcoming you back soon.Warmest Regards,James YeGuest Experience Manager
Invité
Séjour au mars 2025
En famille
5 évaluation
9.5/10
Extraordinaire
Publiée le 26 avr. 2025
Convenient location! Right opposite Imbian station. The Jr suite is great for family. Also enjoyed the morning Yoga and breakfast there - A la carte, not buffet but it is more than enough. If there is a place to put drinks and phone while using the bathtub it will be great
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Réponse de l'établissement: Dear Guest, Greetings from Oasia Resort Sentosa!We are thrilled to hear that you have enjoyed your overall accommodation during your most recent stay at Oasia Resort Sentosa.We truly appreciate your valuable review and you may trust that we are addressing your comments and we hope that we may be of service to you once again.We look forward to welcoming your return in the not-so-distant future.Sincerely, Mohamed FaizalGuest Experience Manager
Alfred GA
Chambre premier, avec vue sur la cour
Séjour au mars 2025
En famille
12 évaluation
8.5/10
Très bien
Publiée le 23 avr. 2025
The location was good, where was close to the monorail station.  Room was clean and its size was large enough.  Nice for the family to pick.
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Réponse de l'établissement: Dear Alfred, Thank you for sharing your valuable review.We are delighted to hear that you had a pleasant stay with us overall. We all look forward to welcoming you back soon.Warmest Regards,Mohamed FaizalGuest Experience Manager
LY :3
Chambre première
Séjour au mars 2025
En couple
5 évaluation
9.5/10
Extraordinaire
Publiée le 14 avr. 2025
Clean hotel with great service. There’s a gym, spa and swimming pool and a list of activities for guests to participate. Staff accommodated to my request and provided a nice birthday surprise in the room. Carpark is complimentary but the signage to carpark can be bigger.
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Réponse de l'établissement: Dear Guest, Thank you for sharing your valuable review.We are delighted to hear that you had a pleasant stay with us overall. We all look forward to welcoming you back soon.Warmest Regards,Mohamed FaizalGuest Experience Manager
JaelynL
Chambre premier, avec vue sur la cour
Séjour au mars 2025
En couple
9 évaluation
10.0/10
Exceptionnel
Publiée le 10 avr. 2025
Free upgrade to junior suite! Clean and the room was so nice! Love it! Even the hair conditioner was good too! My fiancé love it!
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Réponse de l'établissement: Dear Jaelyn,Thank you for sharing your valuable review.We are delighted to hear that you had a pleasant stay with us overall.We all look forward to welcoming you back soon.Warmest Regards,Mohamed FaizalGuest Experience Manager
ChuaVivian
Séjour au fév. 2025
En famille
2 évaluation
10.0/10
Exceptionnel
Publiée le 22 mars 2025
Near the imbiah station. I especially love the hospitality of the staff. I was having breakfast, and there was a hotel guest who was unable to arrive on time for breakfast . She asked if she could have takwaway some simple breakfast, and the manager gladly agreed. He even offered something better than what the guest asked. The guest was obviously very happy. The manager can just ignore her request as the restaurant is closed, but he didn't and went the extra mile for her. Attached is a note from my child.
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Réponse de l'établissement: Thank you for your lovely review and for sharing such a heartwarming moment. We are truly touched by your kind words about our team’s hospitality. It’s moments like these that reflect our commitment to going the extra mile for our guests, and I am so pleased to hear our manager made a positive difference during breakfast.Please also extend our thanks to your child for the sweet note—what a special keepsake. We hope to welcome you and your family back again soon! - Jess Yap, Hotel Manager
Caris Tay
Séjour au fév. 2025
En famille
1 évaluation
8.5/10
Très bien
Publiée le 26 mars 2025
Room was pleasantly clean and bright however the placement of the queen size bed was somehow causing an obstruction between the wall of ensuite bathroom and the bed. Guests had to either squeeze through the space or make a detour by the living area to the bathroom. We seemed to have s bit of challenge to locate the electrical outlets to use the appliances. Overall, service was great and food too. Reservations dept made the effort from our special request to prepare a little surprise for my son’s birthday celebration!
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Réponse de l'établissement: Dear Ms Caris Tay,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the cleanliness, brightness of the room, and our service and food offerings, as well as the special birthday surprise arranged by our reservations team.We sincerely apologize for the inconvenience caused by the placement of the queen size bed and the difficulty in accessing the ensuite bathroom and locating the electrical outlets. Your feedback is incredibly valuable, and we are reviewing these layout concerns to improve the comfort and convenience of our guests.We look forward to welcoming you back for another Refresh, Refuel, and Recharge stay.Sincerely, Mohamed FaizalGuest Experience Manager
Mi_Space
Chambre première
Séjour au fév. 2025
En couple
8 évaluation
10.0/10
Exceptionnel
Publiée le 3 mars 2025
Location is very convenient, just opposite Imbian Monorail station. spacious room with separate shower and bathtub area.
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Réponse de l'établissement: Dear Guest, Thank you for sharing your valuable review.We are delighted to hear that you had a pleasant stay with us overall. We all look forward to welcoming you back soon.Warmest Regards,James YeGuest Experience Manager