Fragrance Hotel - Oasis

Je suis très satisfait. L'attitude de service de la réception et la propreté de la chambre sont au top. Il y a aussi beaucoup de choix de snacks autour. Encore merci à tout le personnel, je reviendrai certainement.

Réservé pour un ami qui vient à Singapour en quarantaine. . hôtel confortable ils l'aiment

Je suis resté ici quelques mois après la quarantaine. La chambre est assez confortable. Le rapport qualité/prix est très élevé à Singapour. Il y a aussi de nombreux restaurants aux alentours. Si vous devez rester à Singapour pendant un certain temps, je recommande cet endroit ~

My recent stay at a budget hotel offered a mixed bag of experiences that ranged from mildly inconvenient to pleasantly acceptable. From the onset, the size of the room presented the first of these mixed impressions. Despite understanding the constraints often associated with budget accommodations, the reality of our room's dimensions was somewhat disheartening upon first glance. This initial disappointment, however, was mitigated by our itinerary, which kept us out and about for the majority of our stay, reducing the impact of the room's size on our overall experience. In anticipation of our arrival, we had reached out to the hotel 1-2 days prior, requesting the possibility of an early check-in. This was based on the premise that should a room be available, we could conveniently settle in before the standard check-in time. The hotel's response, though non-committal, acknowledged our request, advising us to confirm the possibility upon our arrival. This interaction, although not promising, was appreciated for its clarity and professional handling of our request. Upon our arrival in Singapore, we were met with a situation that seemed hopeful at first. The specific room we had booked showed availability for early check-in, bolstering our optimism. However, our hopes were quickly dashed when the request was outright denied, not even allowing for a compromise of an hour earlier than scheduled. This strict adherence to check-in times, despite apparent room availability, was a first in my travel experiences. The option to leave our luggage at the front desk, though a small consolation, was offered with a disclaimer of risk, which did little to alleviate our initial frustration. Transportation options near the hotel were a mix of convenience and limitation. The proximity of bus services facilitated our daily excursions, offering a seamless connection to the broader cityscape. The absence of a nearby metro station, however, was felt, particularly in moments when the ease of metro travel would have been preferred. This minor inconvenience was factored into our travel plans, and though not ideal, it was manageable within the context of our stay. The interaction with the hotel staff varied greatly, painting a complex picture of customer service. Of the several receptionists we encountered, three provided commendable service, marked by professionalism and a willingness to assist. Their efforts added a layer of comfort to our stay, partially offsetting earlier grievances. The initial receptionist we dealt with, however, left much to be desired. Her demeanor was off-putting, marked by a brusqueness and an apparent annoyance at our arrival. This interaction, unfortunate as it was, framed our first impression of the hotel's hospitality, setting a tone that subsequent interactions worked hard to rectify. In summary, our stay at this budget hotel in Singapore was a journey through a spectrum of experiences. From the constraints of physical space to the fluctuations in customer service quality, each aspect contributed to a nuanced overall impression. While not without its drawbacks, the stay offered valuable lessons in managing expectations and finding appreciation in the smaller gestures of hospitality that shone through the less favorable moments.

The room & toilet is small but look clean. the staff is very helpful. Okay for a short stay.

Small room without window location is far from orchard but near bus stop in front of public residential …facilities is not good enough

Hotel location was very strategic as it is very near bus stations, beside hawker market. Accesible to MRT stations and other attractions. Hotel staff are very friendly and accomodation. Ms. Jessica Long was very helpful to us. Will definetely book again in this hotel.

This is the perfect hotel for a weekend getaway in novena. The downtown area on Main Street is a best kept secret and the fragrance offers everything you need if you don’t feel like venturing out.

We have unexpected changes at the last minute, but Trip.com and Fragrance Hotel Oasis managed to fulfill that. The Indian lady receptionist was very helpful during the late night check-in process and our early morning check-out process was also smooth. The location is just next to a bus stop and there are lots of eateries and several supermarkets nearby. We were able to buy snacks at late night at the nearby 7-Eleven. The location was also easy to take Grab back to the airport.