Avis : Coasters Holiday Apartments

Réponse de l'établissement: Thank you for taking the time to share your detailed feedback. We’re pleased to hear your kind words about Simon — he is a valued member of our team who always strives to offer responsive and helpful service. We’re genuinely sorry to hear that aspects of your stay did not meet your personal expectations. Cleanliness is a top priority for us, and we regret that the condition of the bathroom floor and carpet fell below your standards. Your comments have been passed on to our housekeeping team for immediate follow-up. Regarding your comparison to local B&Bs — our accommodation is clearly described across all our marketing materials and website as self-catering holiday apartments, not bed and breakfast rooms. Our aim is to offer flexible, spacious stays with the comforts of a home-from-home experience, rather than a traditional B&B model. Thank you once again for your feedback — it helps us improve, and we do hope to welcome you again in the future. Warm regards, Coasters Holiday Apartments

Réponse de l'établissement: Thank you for your review. We’re sorry to hear that you found the apartment uncomfortable. Please know that we are continuously working to improve and update our apartments to ensure a better experience for all our guests. Our apartments are accurately displayed on our website, and we’ve had thousands of very satisfied guests over the years. That said, we truly regret that your experience didn’t meet your expectations. Thank you again for your feedback — it helps us to improve. Kind regards, Stav Coasters Holiday Apartments

Réponse de l'établissement: Thank you for your wonderful review, corby31! We're delighted to hear that you and your family had such a positive experience at Coasters Holiday Apartments. It's fantastic to know that the apartment was clean, spacious, and in a great location. We're also thrilled that Justin went above and beyond to accommodate your extra night's stay. We look forward to welcoming you back next year for another enjoyable holiday!

Réponse de l'établissement: Dear 742gaylew Thank you for your wonderful review of your stay at Coasters Apartments! We're delighted to hear that you've enjoyed your fourth stay with us and appreciate your kind words about our sea view rooms, layout, and location. We're sorry to hear that you missed a toaster during your stay. Unfortunately, due to safety regulations, we are unable to provide toasters in our apartments as they can set off the fire alarms. We encourage you to book directly with us for the best offers and prices. By booking directly, you can also take advantage of exclusive discounts and promotions. We hope to welcome you back soon for another fantastic stay! Best regards, Justin Preston-High

Réponse de l'établissement: Dear Samantha Thank you so much for your fantastic review! We're thrilled to hear you had a lovely stay at our apartment during the reggae and ska weekend. It sounds like you had a blast, and we're happy we could help make your trip enjoyable. We truly appreciate you recommending us to your friends – that means a lot! And as a friendly reminder, to ensure you get the best possible price and access to any exclusive booking discounts, be sure to book directly through our website in the future. Thanks again for staying with us, Samantha. We look forward to welcoming you back soon! Sincerely, Justin Preston-high & The Team

Réponse de l'établissement: Dear Donna, Thank you so much for your fantastic review! We're so pleased to hear you enjoyed your stay at Coasters in June. We strive to provide spotless rooms, friendly service, and everything you need for a comfortable stay, so we're thrilled to know we achieved that for you. We're especially happy to hear you'll be making Coasters your new Skegness accommodation! We offer our best rates and exclusive deals when you book directly through our website, so be sure to keep that in mind for your next visit. Thanks again for choosing Coasters, and we look forward to welcoming you back soon! Sincerely, Justin Preston-High

Réponse de l'établissement: Dear Shane, Thank you so much for your fantastic review! We're delighted to hear that the apartment exceeded your expectations and provided the perfect setting for your short stay. We strive to offer both affordability and spaciousness, and it's wonderful to know we achieved that for you. We're glad the apartment was equipped with everything you needed and that the location made exploring the attractions convenient. A seamless check-in process is important to us, so we're happy to hear it went smoothly. We truly appreciate your recommendation, and we'd love to welcome you back again soon. Don't forget to join our mailing list to receive our latest offers and be in the loop for competitions. Thanks again for choosing us! Sincerely, Justin Preston-High