Troulos Bay Hotel

We had been looking forward to our holiday. We’d eaten at the hotel on a previous visit to Skiathos and had a lovely meal. The position of the hotel is perfect in front of the beach with lovely sea views. We arrived late evening, the room was ground floor with a sea view. There was no water in the fridge or a kettle or cups. The room was cold and there wasn’t a remote for the aircon to give a little heat. We had to ask for a kettle and cups and bought some water. We spent a terrible night as the two single beds were incredibly uncomfortable. The next morning we politely asked if we could move as the beds were so uncomfortable. This was met with ‘not possible’ despite the hotel being half full if that. In the end they changed one of the mattress. It was covered in mould however the lady at reception said that it was things children had spilled on it. My wife ended up putting my duvet and blanket under the bottom sheet. After a week we moved to another hotel at our own expense. The back of the hotel and only access was a building site as the access road was being laid which meant that everyone had to tramp through cement powder to get to the main road. The breakfasts were pitiful. I’ve not experienced such a poor choice of items ever in all my visits to Greece. The reception staff a man and a woman were most unhelpful and seemed to take our complaints personally. They could do with some customer service training! The hotel needs upgrading. The cleaner and the restaurant staff were lovely and the food in the restaurant was lovely. This isn’t a cheap holiday and I think they are relying on its position to the detriment of everything else.

We were not staying in the hotel however we had evening meals and lunch there. The staff were absolutely lovely and the food excellent. Great prices too! It's situation right on the beach is ideal if you're a beach lover as Troulos beach is very nice.