North Star Hotel Olafsvik

This is a self-checking hotel, but they did not send you any information for the procedure. The facilities in the room are too simple. I found I left my blindfold in the room after I check-out. You cannot find the email address of this hotel. Only contact the hotel by phone. That is not convenient for us.

Reasonably priced hotel/guest house. You have to check in using a code received online. At the time we arrived at around 18:00 the front door was not locked and after dinner it was unlocked either. Clean rooms of reasonably good size. Facilities (shower and bathrooms) are down the corridor, we did not experience any queues, but I doubt the hotel was full at the time we were there. Our room had good harbour view. No TV. The hall downstairs used to be a bar and reception area. It is now left as the reception which it open for guests with reasonably comfortable chairs, but the ambiance is not really friendly, so people do not really use it and it feels deserted. The breakfast was pretty basic, but OK. The staff comes only for the breakfast and for cleaning. The staff was very friendly but did not really speak any English as they are not from Iceland either. Free parking in front of the hotel. The best place for a dinner, I believe, is right opposite the hotel Minus - no place for dinner and even a bar at the hotel.

We booked a room. Drove there. The lobby is empty A grimy poster says to use a code from an e-mail to open a door to your room. An old phone is in the lobby if you need help We received no code. We got no room number. We got a pin in a *********** confirmation. I tried that PIN at EVERY SINGLE DOOR in the building, None worked. No one answered the phone in the lobby. Called from my cell, my wife's cell and from the lobby phone. No one answered at 9:00 PM at night. We had to book a different hotel 45 min away in the darkness over a mountain. NEVER BOOK HERE.

We had to cancel our reservation due to Covid-19. They promised a refund but broke that promise, don’t answer Emails and hang up the phone when we call them. Worst experience ever with anyone offering “service”. Staff inpatient, cold and extremely rude!

Although my booking contract says, that my payment should be due to my stay at the hotel, the hotel charged the room rate to my credit card riht away after booking. After cancellation the hotel did not refund the amount, even there was a cancellation policy until July 2021. No answer from the hotel to me, no answer to the booking platform

Questo albergo molto moderno richiede una certa dose di autonomia ed indipendenza da parte degli ospiti : quando si arriva dovreste aver ricevuto una mail con numero di stanza e codice di accesso alla porta della stessa per entrare in quanto la reception è sempre aperta e voi dovrete aprirvi solo la stanza. Purtroppo nella nostra mail c’era solo il codice ma non il numero della camera quindi abbiamo dovuto telefonare dal locale all’entrata dice c’era un telefono oltre alle istruzioni per l’accesso …..un po’ troppo self service per i miei gusti. Comunque superato l’ostacolo la camera all’ultimo piano risulta veramente piccola e bisogna fare attenzione a non sbattere la testa sugli abbassamenti , inoltre non c’è un armadio. Sul piano ci sono due bagni perché le doppie non hanno bagno in camera , solo le triple. Ho assegnato tre come voto per la pulizia della struttura ma è un giudizio generoso che deriva dal fatto che nonostante la prima colazione non fosse citata come compresa ci siamo seduti e l’abbiano fatta senza poi dover pagare alcun sovrapprezzo.

In einer Reservierung durch HRS stand Bezahlung im Hotel bei Aufenthalt. Trotzdem belastete das Hotel meine Kreditkarte sofort und refundierte den Betrag trotz kostenlosen Stornos erst nach Rückabwicklung der Kreditkartengesellschaft. Sowohl auf meine Nachricht als auch auf die Intervention der Buchungsplattform reagierte das Hotel nicht