Hacienda Tres Ríos

The rooms are great as well as the restaurants. Staff are very friendly but what we didn’t like is the fact that we were not told of the free rides that they offered to playa del Carmen and the tour as you go shopping. The resort offers few free activities within the resort that are fun like snorkeling and kayaking.

Okay so where do we start… When you arrive, they do come and help with your bags. You then check in & if your room isn’t ready, you wait 4hrs for the room to be ready…” The Beach is absolutely trash. There’s a seaweed that stings your skin & it goes from the coast like to about 15ft into the ocean. So don’t think about swimming in the ocean. Unless you become a member there for thousands of dollars. The members only beach was perfectly cleared off. That takes me to the membership. They require you to sit through what they will tell you is a 90 minute presentation. It is more realistically like four hours. But don’t worry there’s an easy way to not have to buy one of their stupid timeshares. All you need to do is ensure them that legally you cannot sign anything locking you into any monthly payment unless you talk with a lawyer and an accountant first. They tried to sell us a timeshare starting at $300,000… their final offer was selling us one for $500. We said no to everything. Although when you do say no to everything, the service they provide, you goes dramatically down. Their sales team is extremely high pressured and they think they’re smart, but they are actually not very smart at all. They’re actually very uneducated. But as long as you continually say no, and tell them, you legally cannot sign anything without showing documentation to a lawyer or to an accountant…they will back off. They will tell you that they will not allow you to take any documentation with you. They will tell you that it is Mexico’s law to not let you take any documentation with you. You then ask them to quote and reference and citation to show you the law…they refuse to do this as well, which means they are a scam and frauds. Their little sales presentation is absolutely the dumbest thing you could ever sit through. Not only is their sales presentation bad. The food is absolutely horrible. Both me and my fiancé got sick on this trip by eating pizza. The alcoholic drinks had little to no alcohol in them unless you become a member and then they give you alcohol. They pretend that they don’t speak English, but they speak English. The staff is absolutely horrible especially Gina at the front desk. She’s the worst of them all. On a ledge outside, our room were stacked up room service dishes, which attracted little rodents. Don’t worry those rodents also would poop in the hallways. These rodents also would steal your food by the pool, which was a very warm pool in a very hot climate. These rodents would also drink from your drinks, and when you complained to the staff, they would shrug their shoulders and walk away. The gym is absolutely not a gym. It is trash. Literally, the best part about this entire vacation was leaving this property. Also give them a credit card and then as soon as you leave this property lock that credit card because they will try to charge you for things after you leave. So between the dead bugs, animal feces, animals