Avis : Royal Square Hotel - NEC & Birmingham Airport

Réponse de l'établissement: Dear Guest,Thank you for your positive 4.2/5 review! We’re glad to hear that you found our location convenient for the airport and enjoyed the peaceful surroundings. It’s also great to know that you had a comfortable and restful stay in a clean room.We hope to welcome you back for another pleasant visit, whether it’s for a quick stopover or a longer stay.Thanks and regards,Royal Square Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that the bed was not comfortable and that the room did not meet your expectations for a couple’s stay.Our rooms come in different sizes and layouts, and for guests seeking more space or comfort, we recommend booking one of our upgraded room categories. Please feel free to let us know your preferences when making your next reservation, and we’ll do our best to accommodate.We appreciate your comments and hope to welcome you back for a more comfortable experience in the future.Thanks and regards,Royal Square Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not fully meet your expectations. Your satisfaction is important to us, and we would appreciate the opportunity to understand more about what could have been improved during your visit.Please feel free to reach out to us directly with any specific concerns so that we can address them and ensure a better experience for you in the future.Thanks and regards,Royal Square Hotel

Réponse de l'établissement: Dear Guest,Thank you for your thoughtful review! We’re glad to hear you had a good experience and appreciated the quiet atmosphere, cleanliness, and friendly service from our staff.We aim to provide great value, and your feedback helps us continue to improve. We hope to welcome you back for another enjoyable stay!Thanks and regards,Royal Square Hotel

Réponse de l'établissement: Dear Guest,Thank you for your perfect 5/5 review! We’re delighted to hear that you had a wonderful stay and appreciated the surroundings, amenities, cleanliness, and service.Your kind words truly mean a lot to us, and we look forward to welcoming you back for another great stay soon!Thanks and regards,Royal Square Hotel

Réponse de l'établissement: We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. Thank you very much for your candid review. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Our location is intended to provide convenient access to nearby travel routes, but we understand that it may not have been as seamless as anticipated.We’re always here to assist with any issues during your stay, so please feel free to reach out to our reception team for support. We genuinely appreciate your comments, as they help us to improve our services for future guests.Thanks and regards,Royal Square Hotel

Réponse de l'établissement: We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the hotel that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel