La Terrazza 38

Rooms were different than advertised. Very small. While the view was nice the rooms were shabby. Minimal hot water. Marginal cleanliness. Owner indifferent to condition of property. Not worth the price. Don’t stay here.

My 2 daughters and I stayed in the 2 bedroom Il Pino apartment at La Terrazza from 5-12/8/23. It was one of the best holidays we have ever had! The apartment is in a beautiful and very secure building with the best view of the bay of Naples. It sits on the other side of the ravine cliffs, adjacent to the beautiful Grand Excelsior Vittoria hotel. You couldn't ask for a better location. The interior is a shabby chic style and the beds were very conformable. It is not a hotel and so there is no breakfast and no concierge, but you really don't need either in this location which is so close to the heart of Sorrento. La Terazza is a few minutes walk from the hustle and bustle of Piazza Tasso; the many alleyways with shops, restaurants and bars; and the cliff steps/ lift down to Leonelli beach (where we spent several days). The apartment was cleaned to a high standard every day. The pool on the terrace is shared by occupants of the other apartments, but we basically had it to ourselves. There is also parking if you need it. Cara Cipriano was very quick to respond when we needed transfers arranged; and Sam was always on hand when we needed an extra towel or advice on how to operate the air con. If you are looking for a holiday apartment in Sorrento with great views from the terrace and lots of privacy and security, La Terrazza is ideal. We will definitely stay there again. Thank you, Cara and Sam.

This place was a joke! From the photos, we expected a higher standard …the pics must have been 20 years old. The shower was full of black mould, sink & floors dirty, washing machine didn’t work, no reception service desk, noisy etc …I could go on & on. The property was so run down which is such a shame as the building is so nice & the view spectacular. So disappointing, our overall Sorrento visit was a downer.

I really wanted to like this place but due to a very poor experience with one of the staff members, Giovanna, I can't recommend it. When we asked about using the hot tub (at end of Sept), she said it was only open from June to mid September and when I mentioned that this was not made clear anywhere on their website she told me it was clearly stated on *********** and rudely added "some people only see what they want to see". I explained again that we had booked directly via their own website where hot tub opening season was not mentioned at all. She said that instead of assuming it would be available we should have called beforehand to check... She then proceeded to rant about how unreasonable guests generally were when complaining about things like airport transfers (completely irrelevant and unprofessional). There have been complaints made about her in previous reviews which is no surprise but management clearly do not care enough about their guests to pay attention. Also misleading is the main photo on the homepage of the website of the large beautifully tiled black and white terrace (which by the way is not available to anyone except guests booked into a separate apartment). The terrace available to most guests is the much smaller terracotta tiled one. The room itself was fine, the bathroom well appointed and the views from the terrace were lovely. The other lady we encountered during our stay cleaning and setting out breakfast was very friendly and smiley. However, had we known what we now know, for the price of the room and with the large terrace and hot tub unavailable, we would have chosen to book elsewhere. On check out there was more drama - they charged us for city tax which is normal in Italy. We assumed payment for the room was being charged to the card we made the booking with as has most often been the case at other hotels. Once we had left and were waiting at the airport for our flight home we got a message saying they forgot to take payment for the room and could we please send them payment card details over WhatsApp. As we did not think WhatsApp was a secure way to send our card details we asked for their bank info so we could make a bank transfer instead. Giovanna seemed reluctant to do this but gave in eventually. If you do really want to book a room at this place, 1) be aware it is definitely a B&B not a hotel (we met other guests during our stay who were confused about this and expected a proper hotel), 2) I would advise booking via *********** as information seems more correct on there and you may avoid the payment issue we experienced and 3) don't expect great customer service from Giovanna. Having worked in hospitality myself I know that no matter what has gone down, staff members have the power to use friendliness and charm to prevent leaving a negative impression with their guests. Unfortunately after 3 nights at La Terrazza 38, our lasting impression is of Giovanna's poor attitude and rude behaviour which would be unac

Una delusione, peccato perché me ne avevano parlato bene era sporca e assistenza inesistente, letto scomodo e bagno mal funzionante. Parcheggio lontano e carissimo. Pagamento anticipato , abbiamo capito perché

È stato un vero piacere soggiornare da voi, accoglienza, pulizia, simpatia dei gestori, posto da favola, terrazza vista mare sul golfo di Sorrento mozzafiato, per finire la colazione é stata veramente buona, ottima la torta al limone, ci vedremo presto

Siamo stati io e il mio ragazzo due notti in questo magnifico hotel, che dire, posizione perfetta (5 min a piedi dal centro, sopra il mare a picco) si può scendere con un ascensore a pagamento e si arriva direttamente all'accesso alle spiagge. Allo stesso tempo è fuori dalla confusione del centro. Ragazze dell'hotel gentilissime e pronte a fornire informazioni di ogni tipo, colazione si fa al bar accanto ed è buonissima. Camera pulita e spaziosa con arredamento moderno! E poi che dire, ha una terrazza sul mare che è uno spettacolo vero e proprio! Ci tornerò sicuramente!