Invité
30 juillet 2023
Brought to court and won. Worst experience of my life. False advertisement and unsanitary conditions. Ants all over room: bed, walls, desk, skirting boards, window, and windowsill. Doesn't have the facilities it advertises, no bar, no coffee house, shared pool as part of a condominium, not a hotel it’s a section of a floor in a condominium, no concierge service, hair in hairdryer, hairdryer went on fire when used, sporadically hot and cold water in shower, not sound proof, no balcony. He blamed us on ants, which it was not our fault. Asked for a different room which the owner didn’t provide. Ended up leaving property early and becoming homeless in a foreign country where we didn’t speak the language as the owner provided no appropriate response to the ant infestation. Expected us to sleep in a room which was just going to be fumigated with ant spray (including the bed where we were expected to sleep). Took to small claims court and won our case, however Giuseppe (owner) refused to acknowledge any receipt of court documents and is operating under illegal pretence with false advertisement and unsanitary conditions. Refuses to respond to any correspondence from me the client or the court system. Blatant disrespect and disregard from Sorrento Pool and Suites for consumer rights.
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