Shirley House Self Catering Guest House, 5 Min Drive to Cruise Ship Terminals and City Centre

I will never stay there again , never stay any where with no reception. I turned up and there was nobody there to open the door. I knocked and after a while another guest let me in. I called the manager who took ages to answer the phone and did not believe me, she eventually accepted and refused to let me have a door pass I thought I will sleep in the kitchen, but after a while she sent me an email asking me to send in a passport photo as ID and finally I got the door pass. I will stay in a hotel next time this guest house is a waste of time.

We arrived around 5pm, the front door was locked. No receptionist. A lady in downstairs room opened door and we used the phone provided to ring reception. On phone lady said I have been waiting for, I did not have a contact number for you and I have now given the room to someone else (despite my number being on the booking form). A ground floor room was required due to our age and the amount of luggage we had . We were told there was a room upstairs, but that there was no way of getting the luggage upstairs, no lift and no one to assist us. When we asked how we were to get the luggage upstairs, we were told it wasn't her problem. We then asked for a refund so that we could book alternative accommodation, but were told that a refund would not be given and the phone was then slammed down on us. We then had the inconvenience of having to find alternative accommodation for the night. This proved to be highly stressful as all local hotels were fully booked. Not the way we expected to start our holiday. We will not be recommending this hotel or booking service, and would appreciate communication from yourselves to to arrange a prompt refund.

Absoulty no hot water for two days which was raised with. Cleaning staff who were not helpful at all and could hardly speek English also no response from management after raising rhr issue. Would deffintley not recommend

Located in a very run down area of Southampton. Did not feel safe. Description of hotel was inaccurate. Staff very unhelpful and refused a refund when challenged on how inaccurate their description was. A most unsuitable place to stay - avoid at all costs !!!!

Absolutely awful! We unfortunately had our original booking at another place cancelled so had to find something last minute as we had a wedding. Before we arrived we received a text of the “do’s and don’ts”! Very patronising, telling us that the place was sparkling clean and to keep it that way! The room itself was old fashioned and basic, we had an en-suite which wasn’t too bad and clean but we were given 2 crappy hard towels! The bed sheets smelt damp and the bed was very hard and uncomfortable. We didn’t use the kitchen or anything as it wasn’t necessary for us. Whilst we wasn’t expecting luxury, this place was pretty grim and £78 plus £5 to check in an hour early it was extremely over priced!! I wouldn’t recommend this place or would we ever go back!

Cheap and understandably so. Absolutely dreadful . Possibly good for refugees or the homeless but not for anyone looking for somewhere decent to stay. Worst place I’ve ever had the misfortune to stay in. Maybe it was clean, but it was tired, old fashioned, smelly and generally unpleasant.